Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m completely frustrated, I contracted HSH to conduct our estate sale. So many things went wrong.
  1. They overpriced several big ticket items that by contract when they don’t sale you forfeit them.
  2. The night before the sale I went buy the house in the evening and they had left my house unlocked.
  3. At the conclusion of the sale a display case of expensive pocket knives (over $800.) was stolen.
  That was only the start of my dissatisfaction with HSH Estate Sales. By contract they can hold the proceeds from the sale for up to 21 days. It’s currently 31 days and I haven’t received my payment. They owe me over $8,000. I’ve tried to contact the owner by phone and text with no response. The sale was held On October 6th - 8th. It now November 8th.

  Business Response

  Date: 12/14/2022

  1.  Per the HSH Estate Sales contract, the owner is invited and encouraged to come back alone the day before the sale and review all items and list any item(s) they want a price change on. The prices lowered or increased are completed before the sale starts. Owners are encouraged to set prices on high ticket items.
  

  2. There was an employee working at the house installing lights when the owner came in and talked to the employee. The owner was still there when the employee was ready to leave. Therefore, the employee did not lock up due to the owner still being there.

  3. At the end of the sale, the owner is given the opportunity to take all left over items or choose any item(s) that is left. The owner did not ask for the knives back.

  4. The contract states payment will be made 21 business days after the completion of the sale. The sale ended on October 8 and 21 business days would be November 8th due to Columbus Day in October. The owner has been paid in full.

  5. The owner's friend has called numerous times, but due to her name not being on the contract, no information could be given to her.

  HSH Estate Sales takes pride in explaining and giving a copy of the contract to our clients and giving the best service possible.
  

  Customer Answer

  Date: 12/15/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  **** *******

  Simply not true. 
  1. The employee stayed later then myself.

  2. There was an additional night were the house was left unlocked.

  3. You didn’t offer to let me have the knives back, they were stolen and you

  questioned me about the knives and there whereabouts.

  4. You told the gross sales and my port of the sale. But wouldn’t give me a list

  of the large item sales for my review for more than 30 days.

  5. I had large ticket items that sold in the first two days that were never recovered.

   I can prove that because some of them were purchased by the new home owners.

  I’m so disappointed in how unprofessionally this business transaction was carried out.

  They truly need to hire a business manager to clean this operation up.

  Business Response

  Date: 12/19/2022

  1. If any doors were left unlock, it was an unfortunate accident.There is no way of knowing when this occurred whether it happened during setup, sale or clean out crew time. We do stress to our employees to always double check the doors when leaving.
  

  2. There are times when the clean out crew may have been working cleaning out the house and left the door unlocked.

  3. Per the client's contract signed on 9/2/23, he chose to pay the $300 fee for the clean out crew to take all that was left from the sale.

  4. The over $50.00 item list is always included with the sale's proceeds check. The check was dated 11/08/22 twenty-one business days after the sale. Once the check and list enter into the postal service, we have no control on the delivery.
  

  5. It is unclear what large ticket items are in question. If an item is priced over $50.00 and once it is discounted and falls under $50.00, it is not listed on the over $50.00 list.

  6. The client was to have items he wanted in the garage removed before the setup crew began work or pay $200.00 a day delay fee. Items remained in the garage causing a delay in our crew being able to start work and bring shelving into the garage area. The company did not charge the client for causing the delay.

  It's unfortunate the client was dissatisfied with the service we provided him. The contract was explained to him completely and he did sign it. The company has tried to satisfy the client and didn't charge him the $200.00 a day delay charge.
  

  Customer Answer

  Date: 12/22/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  **** *******

  I’m sorry, but this will be my last reply no matter what they state as an excuse.

  There was NO delay, there was no late fee discussed. What was made clear to me was 

  that all unsold items became there property. That's why they called me wanting to know

  where my expensive knife collection was following the sale. Clearly they knew they didn’t sale,

  and wanted them back. Unfortunately one of their wonderful staff stole them. They had

  possession of my house. I wasn’t allowed to take items from the home, how could I have caused a delay?

  It’s a sad poorly run business. I believe that the owner has a good heart but she’s losing control 

  of her company. I think the lady that comes to your house to present their program means well.

  It’s everything that follows that’s not acceptable. CUSTOMER BE WARE.