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Business Profile

Detergent

ShopLSP

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a paid membership on GoHealthy3****** and had 4,000 points to redeem products on their website. When my membership expired, I was not notified beforehand. I later found out that my points were forfeited. The company did not send any reminders or expiration warnings.

    I contacted them to ask for a one-time exception or restoration of my points, but they refused. I feel this is unfair and deceptive. Had I been notified that my points were going to be removed, I would have used them. The company still had my contact info.

    I am requesting that they restore my 4,000 points so that I can use it to redeem products on their website. I believe this is a reasonable request for a customer acting in good faith.

    Business Response

    Date: 07/30/2025

    Hi,
    As per our policy, we’re unable to extend accounts that have been inactive for more than 120 days. This customer’s membership expired on 08/29/2025.
    However, after speaking with the customer, we’ve agreed to extend their membership as a one-time courtesy.
    Feel free to reach out if you have any questions or would like to reactivate your account—I’m here to help.
    Best regards,
    ******

    Customer Answer

    Date: 08/08/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* **

  • Initial Complaint

    Date:08/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on the website at the end of July and on August 12th I received an email with a tracking number saying it was delivered to a residence 3 hours away from me. Since receiving that email, I have tried calling, emailing and submitting the help form on their website. Today I actually managed to speak with someone on the phone for less than 60 seconds while he told me he would transfer me to customer service and I stayed on hold for over 45 minutes with the hopes of actually talking to someone and getting this resolved.

    Business Response

    Date: 09/04/2024

    Our customer representative ********* reached out to the customer today when we received the notice from BBB.  There was no answer and she left a message

    We had already reshipped the order that they customer stated that was sent to the wrong address on August 20th and received on 8-23-24 at the address stated by the customer.

    Attached is a photo of the package on the front porch of the address provided by the customer **** ****** ****, Lawrenceburg, TN 38464

     

     

ShopLSP is NOT a BBB Accredited Business.

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