Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been with CLC for three months and during that time nothing came off my report, so when I told them I don't want to continue with them, I got an invoice for $200 for their services. I've been trying to call them for two weeks now to get an explanation on the charges, because when I started, they said that, of they can't get nothing off your account, then I'll owe nothing. So today, I finally got in touch with and they said that I owe $200 because one item came off within the three months i was with them, so they charged $95 per item, $65 per item and $40 for sending to credit bureaus. I think this is ridiculous. I will never recommend or deal with this company ever again.

  

  Business Response

  Date: 05/20/2024

  I believe *** ****** has spoken with one of our Client Care team members and is willing for us to move ahead and find any possible remedy and/or legal actions against the Credit Bureaus and Creditors if our Legal team feels this is a justifiable action. 

• Initial Complaint

  Date:05/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to work with credit Law based on a referral from a mortgage lender...this process was to assist in purchasing a home..I had been working on my credit before entering into any agreement..once signed on..I provided information to assist in the deletion of several items..once deleted in some cases the item would simply jump bureaus..I emailed them proof of this occurrence..they still collected my money..I complained throughout the entire process..the score never increased past what I started with..I paid in full..because I know they will get on this site and lie about what they have done..they will say I purchased a car..the credit score used was from my efforts not theres..my consumer score initially was in the 600s..my mortgage score never improved from ****..they have not refunded my money and never offered to stop payment..I told an employee when making my last payment that I was displeased and believed them to be scam artists..they need to be investigated with the fees they charge with no improvement or success..so when they respond..make sure they mention that outside of the information I provided..what real difference did they make

  

  Business Response

  Date: 05/06/2024

  While I can feel the frustration from this consumer, we never suggest a score will increase with our process. We simply work to get negative items deleted off of consumer's credit reports. Does that, many time allow for score increase, yes it does. But there are too many factors when calculating a credit score. How much negative is on a report? What are the balances on revolving trade lines? We simply try to improve an overall credit profile. In this instance, we achieved in deleting 21 of the 59 items we set forth to gain deletion. We only invoiced for the deletions we were successful. That is our promise. We only invoice for successful deletions, and that's just what we did. I see no reason for a refund for doing exactly what we promised, and this consumer was contractually obligated to pay. Thank you. 

  

  Business Response

  Date: 05/09/2024

  Thank you for the opportunity to respond to this complaint. *** **** has been emailed every piece of documentation throughout our process. The very same documentation we have on file. If she wishes to share that documentation, she is more than free to do so. I shared a document with the last response showing the only account that could be considered a duplicate. I cannot help if she is displeased with the outcome. However, we did our job as was described before. Nothing more, nothing less. We gained 21 deletions (2 not invoiced to the consumer) of the 59 we attempted. We do good work for people. We stand behind our process. More importantly, we are not a "scam." Have a wonderful day. 

  Customer Answer

  Date: 05/10/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  You performed less than 50%.. that is not a good job for people as you say..you are a scam..you take people's money without sign sign of progress...29 deletions across 3 bureaus..that's approximately 7 each..which 3 were from the same company on 1 bureau..we know the truth..i provided that information..from the couple thousand i paid you did nothing..you should be shut down!
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company did nothing for me and will not refund me back money's I have given them I filled out there refund form but with no refund you can't get a hold of them very unprofessional in every aspect of there business,I would never do business with them ever again,they have 1 speed slow to none.told to fill out a refund form I did still no refund as of today's date 3/25/2024.

  

  Business Response

  Date: 03/25/2024

  We received *** ******** signed refund request on Wednesday March 20th. Not 3 business days has passed since we received his request. His request for a refund has been sent to our accounting department and will be granted. I cannot be specific on a time frame, but it should be administered before this week ends. 

• Initial Complaint

  Date:03/26/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started doing business with company back in Feb 2023. The individual pressured me to sign up, he promised to stay in touch with me every 30 days and has failed to do so. I have not seen anything happen to my credit report in 45 days now. Only thing i see is charges every 7 days on my bank account, i was told that i would not be charged until results had shown bu their individual.
  
  So enough said, im asking for my contract to be canceled and every transaction totaling $200.00 to be canceled immediately. I will also notify the Financial Consumer Protection Bureau regarding this matter should this company refuse.

  

  Business Response

  Date: 03/27/2023

  Thank you for the opportunity to respond. I am a little confused on why *** **** has lodged this complaint. He started our process mid-February. Every round of repair takes 40-45 days depending on when our paralegals have the opportunity to audit your report after the disputes have been investigated by the Credit Bureaus and the furnishers. His 1st round audit was completed on 3/24/23. Our Client Care team was tasked to call today. From the notes in our data base it appears they have and received *** ****' voicemail. We are happy to stop the process, however we sure hope he changes his mind. We have received great results in only the 1st round. We'd love to see that continue. That being said, *** ****' request for a refund cannot be accepted. He signed a contract, within it stating that he was on a weekly payment plan of $50, and all that he has/will pay in goes directly to any invoice we are able to create. We only create an invoice if we are successful in gaining deletions from credit reports. And we have been. 11 deletions in the first round. *** ****, at this time would owe us for services rendered. But it's our sincerest hope that he continues on with the process so we can further help his credit profile. *** ****, I know you have received a voice mail from our Client Care department. Please give them a call to let them know whether you would like to continue or if you prefer to stop the process and work out payment arrangements. 

  Customer Answer

  Date: 03/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: Credit Law Center claims great results but my credit score is crap still. But the company keeps charging me every week. Im at the point now because the company promised me no charges till I saw results. The company also signed me up for credit monitoring program that i was unaware was gonna charge me as well. I guess what needs to happen since the company has rejected any refunds and seems so confused as to why I am upset is dispute all charges with my bank as unauthorized charges. I am giving the company one final chance to make it right and follow their promises made to me. Regards,  ******* * ****

  

  Business Response

  Date: 03/28/2023

  This response is very disappointing to hear. We have made great strides in only 45 days. Every single one of *** ****' complaints are unfounded. Every part of our process was explained to him in his consultation with his Credit Advisor. Even if he didn't retain that information, every single thing is stated in black and white on his contract. However, if *** **** is feels so strongly that we didn't get him the information properly or he feels we've made no progress (which we have), it seems that we are not a good fit and really would like to sever our business relationship with him. Even though we a justified in keeping any money he has paid in, in the interest of expediting the severing this relationship, I have asked that he be refunded any money paid in. Once I have receipts of the reversal of payments on his four charges, I will send those electronically via email to *** ****. Once again, I am disappointed that we were not allowed to continue our process and help you further. Expecting major results in credit repair in 45 days is pretty unreasonable. Best of luck in the future *** ****. 

  Customer Answer

  Date: 03/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: This is whats wrong with America these days is people always assume before they think. See I myself likes to think before making a decision. Thats something Credit Law should do also. I would think that lawyers would do that. I have never ask to cancel my contract....no,no,no,no....i simply ask the company to honor their commitment to me and that was no money was due until results where proven. They say they have results but my credit score does not reflect those words. The company has failed to email me those results as they promised. I feel that if you make a promise that you should follow those promises. If the company wants to continue business then Im open for it as long as they commit to their promises. Im always held accountable for my actions and I feel Credit Law should do the same. I feel they disrespected me by not following through with their promises. Yall seem like a good company its all about comitment.  Regards,   ******* * ****

  

  Business Response

  Date: 03/30/2023

  *** **** emailed me directly. I have responded to his email. I am now waiting for his response to see how we will proceed. Thank you. 

  Customer Answer

  Date: 03/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Regards,
  
  ******* * ****