We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Childrens' Furniture

Custom Kids Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Childrens' Furniture.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Custom Kids Furniture are scammers. Their testimonials are fake, the photos are just stock photos. The address they claim to be in is a vacant building in Pensacola. They're just drop shipping items from ********** that look similar to the item on their website, but aren't quite the same. There are discrepancies across their website, claiming they started the business 4 years ago, 7 years ago, and the domain was apparently registered 10 years ago. They use a common scammers script which says there is a sale but changing the time on your computer changes the time on the sale. Their YouTube shorts are fake, poorly done AI generated videos. According to Florida records, Custom Kids Furniture LLC is inactive. ******** email signature uses the logo from 5 years ago so the scammer(s) pulled the wrong logo when trying to look professional in their emails. They seemingly will send you an item, but it is not what you paid for. The sales prices listed are not the price in you final cart. They only charge tax in Florida which has been illegal for years. The government required online businesses to pay tax regardless of state because of Amazon.

    Business Response

    Date: 05/06/2025

    Hello,

    None of the information in the customers complaint is accurate.  The customer received the bed they ordered on April 5, 2025 with Fedex tracking number ************.  We’ve sold several of these beds and we’ve never had this complaint from any other customer. 

    Business Response

    Date: 06/10/2025

    There are several defamatory statements in this review and none of the information is factual.

    Customer Answer

    Date: 06/10/2025



    Complaint: ********



    I am rejecting this response because: everything I’ve provided is factual. I’ve provided all the evidence. They have no counter other than “he’s lying.”



    Sincerely,



    ******** *******

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Montessori style bed frame from custom kids furniture. The frame was described on their website as being adaptable to grow with you child. A big feature of this was side rails that were allowed to be removed. So you can have the bed setup for a young child (side rails up for safety) or an older kid that only needs a head/foot rails but no side rails. That was 100% the reason we bought the frame. What was shipped to us requires the side rails at all times, it can't be removed as it's one piece.

    I talked to the company about this, and they apologized but offered to solution. They said in the time that I purchased the frame vs it was shipped, they changed the manufacturing of it and updated the website. The comments/reviews on the website still call out removable side rails, but what is now being shipped requires side rails at all times.

    I called the company 10+ times and sent 10+ emails. They finally responded saying they only accept returns on brand new items, and since I had set mine up, couldn't return it.

    This is unacceptable since what was promised on their site wasn't delivered. They confirmed on the phone it was unfortunate that I purchased it during their 'change over period' before even the website was updated. They basically said 'yah, i'd be really frustrated too. theres nothing we can do though.'

    Customer Answer

    Date: 02/15/2025

    I have not heard back from the company, and I have reached out to my credit card company and they have also not heard back from them

    Business Response

    Date: 02/27/2025

    Hi *****  I'm sorry to hear that your **** design does not convert as you had expected.  The product description of the bed was accurate and correct when you purchased the bed.  We did not state the the product description was changed after you ordered, because it wasn't.  The product description has always been accurate to describe the design of the bed, and the email we sent also further clarified the bed design.

  • Initial Complaint

    Date:05/05/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: April 12, 2023
    Amount: $217

    We purchased a bed for our daughter from the company on April 12th. It arrived damaged a few days later, and we decided we no longer trusted the quality of the bed for our small child. I emailed the company requesting support for the return since we were within the 30 day return policy window. The company ignored my request for a return and essentially told us they were sending us a spare part and so could not accept a return. We did not want the spare part. We want to return the item as we are in our right to do per the policy on their website. If the company refuses to cooperate with the return process per their policy then we believe we are still owed a full refund of the product.

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please please stay away from this company at all cost and don’t buy anything from them!!!!! We preordered a house bed from this website in june 2022 and the bed did not show up till late October - nearly one month late from original promise date. The bed came with parts broken and no hardware package. We contacted their customer service and finally after tons of e-mail they shipped the hardware. When we assembled the bed together, the hardware did not even match the manual in terms of quantity and shapes. We were furious and still have not got a resolution yet. I so regret buying from this website. Parents and grandparents, stay away from them and avoid the frustration!

    Business Response

    Date: 01/06/2023

    Hi *****

    We are sorry to hear that you weren't happy with your purchase.  The bed you ordered was backordered, and we publish backorder dates on our websites.  If the restocking date changes, we let customers know and we will cancel and refund backordered purchases upon request.  Our records indicate that we have shipped you all requested replacement hardware and parts.  Please let us know if you need anything else, and we will make sure you get everything you need.

    Best Regards,

    Custom Kids Furniture Customer Service

  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business sent the wood pieces but no hardware to put it together with. They have been very hard to get in touch with. I have called multiple times and sent multiple emails. They keep giving me the run around and I am not receiving the hardware or a partial refund. I would like a partial refund or the hardware so I can put the bed together.

  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed on order 1/26/2022 at Custom Kids Furniture for $2132 (bunk beds); the beds arrived damaged and unsafe. The company said they would send parts. Initially with dates (June), and with each interaction it has been more vague. They said the parts were delayed and then they have just told us that they can’t find the parts and now lost recently, they are now saying they are looking for a supplier.

    I have asked for a credit, I tried asked for a timeline/deadline and they said they won’t give us anything per their policy as they are still looking for a supplier. It’s been almost a year and they did not deny that they could be looking for years for this supplier.

    I just want my money back.

  • Initial Complaint

    Date:08/11/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted custom kids furniture about a bed I purchased. When I put it together the screws broke off on the inside of the bed in 3 different spots. I had to drill into the already made holes because the screws didn’t fit so I made it a bit bigger, when I screwed in the screws it didn’t put the bed together the screw top broke off and the screw had to be hammered in because I couldn’t take it out. Then I was forced to drill holes in spots that didn’t have the set holes because of this. When I contacted customer service they told me I couldn’t return the bed because I had set it up already and I explained to them that even if I could return it I wouldn’t be able to because I can’t take the bed apart without it literally being broken apart. They then insulted me by saying it put it together wrong and I even sent pictures to show what I was talking about. Now they’re ignoring my emails and won’t return my call to resolve the issue. I tried to leave a review on their website but it won’t allow my post to post. I also noticed that they conveniently only have 5 star reviews posted on the site. All I want is a refund.

Custom Kids Furniture is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.