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Business Profile

Advertising Agencies

Konnect Leads

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Konnect Leads claims to be a lead generation company, but they do not supply the services as mentioned on their website. I paid $250 for ten LIVE transfer final expense leads on 05/11/2023. I believed the age range of customer calls would be between 50 to 85, but most were in their late 70s. Most of these individuals only qualified for a Guaranteed Issue policy, which is more premium than they can afford to pay on a fixed income. I called **** ******* on 06/08/23 to ask for a refund. She did not answer so I left a voice message. After no response, I sent a follow-up message via email to her on Friday, 6/9/23 requesting a refund. Konnect Leads refused so I had no choice but to continue to work with them. **** ******* told me calls from customers 50 to 65, would take a long time to reach ten calls. So, I told her I would take whatever calls came in since they refused a refund. Not receiving client info emails with transferred calls AND calls being properly screened was still an issue. When I called the customer service number on their website, no answer. I left a voice message, no one called me back. I also sent an online message via their webpage, no one responded. **** ******* has stopped responding to my emails, and she doesn't return my phone calls. I have decided to file a complaint. They are still transferring calls to me when I'm not available. Lately, the calls show up as 'spam likely' from the CS dept even when I haven't Skyped anyone that I'm available. On 8/11/23, while I was driving and unavailable to take calls, a 'spam likely' call came through from Konnect Leads CS dept. I told the rep I was driving and wasn't at my laptop. He transferred the call anyway. Konnect Leads is inactive as of 09/08/2022 on the WY Secretary of State website for nonpayment of taxes. They are registered and active on the Missouri Secretary of State website as of 07/18/2022. I am not SATISFIED with their leads! I didn't receive the advertised services that I paid money for.

Konnect Leads is NOT a BBB Accredited Business.

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