About

Local BBB:

BBB Serving Greater Missouri & Southern Illinois

BBB File Opened:

6/20/2000

Business Started:

1/1/1936

Business Started Locally:

1/1/1936

Business Incorporated:

8/4/2023

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

Cackle Hatchery

Business Management:

Mr. Nathaniel Smith, Administrative Manager

Additional Information

Refund and Exchange Policy

We guarantee that you will receive a full count of live, healthy poultry according to this guarantee. We often place extra chicks in each box to help fulfill this guarantee. However, if losses should occur in shipment and you do receive less live birds than you ordered, we will make an adjustment either by replacing poultry (one time only also we are not able to ship just a few chicks for replacement), process a refund of the per bird price not including shipping and handling or a credit toward another order you are placing for the current year. You must use a heat source that can maintain a temperature of at least 100 degrees for the first 48 hours. We also do not recommend using puppy pads.
Please open bird boxes immediately and inspect poultry. If your shipment is INSURED and you do not have a full count of live birds that you paid for, please ask the delivery agent to sign your statement of loss (PS form 1000) and send it to us immediately. Or go online to usps.com/insuranceclaims/online. If your shipment was NOT INSURED and you have a loss, then call us ASAP with a count of your live chicks for an adjustment. This guarantee is only for the safe and live delivery of your poultry.
Any losses must be reported to the hatchery within 3 days of receipt for any adjustment to be made. We DO NOT offer any guarantee/replacements/refunds on shipments of Peafowl or Rare Ornamental Pheasants.  At NO time will Cackle Hatchery® accept returns of live or deceased poultry.


OUR RETURN POLICY ON ALL PRODUCTS OTHER THAN POULTRY
We offer a 30-day satisfaction guarantee. Prior approval is required before merchandise can be returned. You may call or write for approval. We accept merchandise for refund or exchange as long as it is in its original carton or container, has all the appropriate literature, has not been used, and is in a resalable condition. You may be subject to a handling and restocking fee of 10% of the original cost of the item. Merchandise that is drop-shipped from the factory may be subject to additional or different terms set by the individual manufacturers. A refund will not be issued until the returned item has arrived at our facility. Shipping costs are not refundable, and it is the customer's responsibility to pay for and insure return shipments. Returns cannot be shipped C.O.D.
If an item arrives damaged, if possible, have the delivery driver note the damage to the package upon delivery. If you find that a product is damaged upon opening the package, please call us and we will help you resolve the problem.
Please be sure to include the invoice number with the product.
Shipments to Alaska, Hawaii and US Possessions are subject to additional shipping costs.

Business Categories

Livestock Supplies, Poultry Farm, Farming Services, Hatchery, Game Birds, Eggs, Egg Shipping Supplies