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Business Profile

Associations

American Poolplayers Association

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2024 I joined the *** (American Poolplayers Ass) for the first time. The fee was $25 and paid.I made several complaints to the *** in (?) ********, **) via their contact form regarding the dissatisfaction in the costs (not explained prior to paying membership fee), the travel time for 1-2 matches and my overall disdain for the league operator (on site) who was rude, wouldn't answer questions, etc .I switched leagues from *********** (Il) to ********** (Il) only to encounter over an hour drive time "to" and more "from" plus not finishing until after midnight when I needed to be at work the following day at 5 a.m. Another contact to *** ******** voicing my displeasure (one week ago, 9/13/24) asking to cancel my membership and issue a pro-rated refund. 4, that's right, 4 consecutive emails said, "I need a reason for cancelling." I repeated again and again all I've stated here. Her (this ****** specimen) final email said, "No refund, you've played too much !!" I've played 8 matches since June of this year, not the 50+ others have. June-September 2024 is 3 1/2 months, that's it. Please contact these rude people and initiate a refund. Thanks.

    Business Response

    Date: 10/09/2024

    Dear Mr. Isitoro

     Thank you for
    reaching out and sharing your feedback about your experience with the American
    Poolplayers Association (APA). We sincerely regret that you did not enjoy
    participating in the League and that your personal travel time became a concern
    after you played multiple times in and engaged with the League for two sessions in 2 separate League areas.


    We strive to create a positive and enjoyable environment for
    all members, and we understand that individual circumstances can impact one's
    ability to fully engage in the League activities. Your comments have been
    noted, and we will continue to consider them as we work to improve our
    services.


    Regarding your request for a refund, we would like to
    clarify our policy as outlined in the APA Official Team Manual and explained to you by our Support Services Team. On page 16, it
    is stated that memberships are nonrefundable and nontransferable. This policy
    is in place to ensure the consistency and sustainability of our League
    operations, which depend on membership dues to support various member services,
    tournaments, and local league management.


    We apologize for any inconvenience this may cause and
    appreciate your understanding. If you have any further concerns or suggestions,
    we are always open to feedback and would be happy to assist in any way we can.
    Thank you for being a part of the APA, and we hope you have
    the opportunity to revisit the League in the future under circumstances that
    are more suitable to your needs.

    Sincerely,

    Walter Burkart IIII
    Director of Franchise Support
    American Poolplayers Association

  • Initial Complaint

    Date:02/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an issue with my skill level and the special treatment of other players. I have asked 3 times to be lowered because I am not at the right skill level while other players that are lower skill levels are not accurately adjusted. I have a win percentage of *****% in 8 ball and I have requested to be adjusted accurately and it has fallen on death ears. I have been denied once with a response and have not been responded to the other 2 times I have asked for skill level adjustment. I also recently played ******************************* who is a 2 and had a break and run and high win percentage but she is a consistent 2 without adjustment. One of my team members expressed there concerns and they denied her the right to have her voice heard and was completely railroaded from the topic. I feel like certain members get special treatment because they play more then once a week as I am currently playing. I do not think its right to have special treatment just because I don't play as much as other players. So I am exoculating to get some answers and have my skill level properly adjusted. This is a very frustrating topic because obviously I am not getting fair and equal treatment.

    Business Response

    Date: 02/24/2023

    We can let ****** know that the Local APA ************* has filed the appropriate paperwork to have his 8-Ball skill level reviewed for consideration of lowering. This appeal will be reviewed next week.

    Customer Answer

    Date: 02/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

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