Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Anic Enterprises on April 16, 2024 to look at an apartment they had available. I made an appointment for the next day, April 17th and was asked to fill out a rental application, which I did. The appointment was a weekday so I was at work and going to do the appoinment over lunch. The morning of the appointment, the leasing agent sent me text and said it would be best to put a $1000 deposit on the apartment to hold it...never mentioning that this was non-refundable. Since I was already at work and busy, I went ahead and quickly paid the deposit. I did not see any info about their non-refundable policy. I had the appointment to see the apartment, said I was concerned it was too small ...she suggested another unit they had but then did not get back to me in a timely manner before I went out of town. When I got back in town, I was extremely busy at work, the agent texted me about the other unit and I said I'd have to get back to her becuase of my schedule. That night at 10:30pm she sent me a text now saying that I had to let them know, that their policy was to have a leased signed within 3 days of a deposit being put down etc and that I needed to decide because she would be going out of town for two weeks. I texted the next morning I was not interested and that I'd like my deposit back. I didn't hear anything so on May 14th I emailed **** asking for my deposit back. A rep finally emailed back May 21st and said I signed an agreement that this deposit was non-refundable. That this was in fact NOT a security deposit. However, on the lease they wanted me to sign, under security deposit, it said I had paid it. And the receipt on my online account it said the money I paid included a security deposit. I find it interesting it appears **** can just decide when it's considered just a 'deposit' or when it's a security deposit. I've rented all over the country in much larger cities and have NEVER heard of this before.

  

  Business Response

  Date: 07/06/2024

  July 6, 2024
  
  Dear BBB, 

  
  In response to the complaint filed by ***********************************, we would like to say that we regret that she felt the need to contact the BBB or submit a complaint to you.  ******************** was provided this same information previously by two persons at Anic Enterprises before she sent her complaint into the BBB. 
  
  Anic Enterprises, LLC is consistent in all of our business practices. From the time that the application is submitted and through the time the deposit is refunded to the tenant after move out. Our guidelines for submitting an application for any of our apartments is unwavering no matter the location of the property or the persons applying. We do not offer anything special or separate for any applicant or tenant, with the exception of military persons that are being deployed.
  
  The guidelines for applying, securing and leasing our apartments, including penalties, are clearly written in the application in the pages prior to the signature page. They can be reviewed fully prior to making any monetary commitment including the $35 application fee.
  
  *********************************** submitted her application BEFORE her scheduled viewing of the apartment. When the app was received in our office, she was contacted on the phone and informed of our process for securing an apartment to ensure her residency and confirm the move in date requested. Our office schedules many appointments and normally we are able to re-lease our units fairly quickly. We do share with the prospects that we may have several showing appointments already scheduled and if they desire to live in the residence upon viewing, not to wait to submit their app and pay the deposit. After the deposit is received, we remove the unit from marketing and cancel any future scheduled showings that were booked.
  
  Since ******************* applied for the apartment without viewing it, this proves her initial interest in leasing it. Upon speaking with her on the phone prior to her showing appointment, she stated she would like to secure the unit. I disclosed our normal practice for doing this and further provided details regarding removing the unit from marketing immediately upon receipt of her deposit.  She later viewed the unit and was very happy with her choice and we proceeded with our standard business practices. This unit was off the market with the intent of leasing to ******************* and she only wanted to cancel her move in and get her funds returned 2 weeks before her scheduled move in date. She was sent a lease to sign, per our standard, and as outlined in the application. After many attempts within the first week of sending the lease to her for signature and commitment, she was unreachable and did not return any calls, emails or text messages for quite some time. 
  
  Please review the attachments. One being her actual application that was submitted that outlines how we operate.  Two being our text messages thread. 
  Upon review of the attachments, you will see that ******************* is clearly in default of her contractual obligation. 
  
  You are welcome to contact me or the owner, ******************* at ************** if further details are needed. 
  
  I would like to add an inquiry to this:
  Since this is a personal contractual issue and technically not a legitimate complaint, can it be removed completely from your website?
  
  Thank you for your patience regarding our response.
  
  Respectfully,
  *************************** | Property Manager 

  cc: *******************, Owner