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Complaint Details
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Initial Complaint
03/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Outside my kitchen door there is a grassy common area. There had been trees there. And there are stairs that go to the parking lot. They removed the trees and now everything is caving in toward the stars. This is a hazard area that is common to many but the area in front of my apartment is really bad. Now my patio is cracked. The sidewalk has been jacked up to fix it. My yard is dug up. With all the rain all that is washing away the dirt that has been dug up. I have dogs and that's why I chose the apartment that I did. They are telling me not to use the grassy areas, just to use the sidewalk. This entire thing is sloping down. I can't pick up after the dogs or keep them off the dirt. This is what they consider "fixed." They are calling it natural erosion and that it was from my dogs going on it. Now they are saying it is from weeding. They also told me not to walk on it so it can settle correctly. I paid for an apartment that had greenspace that I don't have full access to any more.Customer response
04/01/2022
I spoke with the owner of the company and we had a discussion and came to a conclusion about the problem. Please call me if need be.Thank you.**** ***** *************
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Contact Information
124 W Monroe Ave
Kirkwood, MO 63122-5816
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 10:00 AM - 2:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.