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Business Profile

Assisted Living Facilities

Dougherty Ferry Assisted Living & Memory Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Assisted Living Facilities.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our father is a resident of Dougherty Ferry Assisted Living and Memory Care. For the past six months, we have been charged an additional $500 per month for five daily check-ins to assist our father with his incontinence issues. This assistance includes helping him change his clothes and bedding.However, based on footage from a camera in his room, these services are not being provided. Often, we, his family, end up providing this care ourselves. We have a signed copy of the care plan, which outlines the services we are paying for. Despite this, when we requested a refund for the services not rendered -- offering to share the camera footage, the facility refused, stating that no refund would be given without giving any reason and instead suggested that we vacate the apartment if we are not satisfied.We seek a resolution to this issue, including a refund for the services not provided ($500 for the five months services were not rendered and assurance that the agreed-upon care will be delivered moving forward.

Dougherty Ferry Assisted Living & Memory Care is NOT a BBB Accredited Business.

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