ComplaintsforPremiere Marine Services

• Initial Complaint

  11/03/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I entered into a Boat Brokerage Agreement with Premier Marine on 4/23/2023. The agreement provided that upon sale of the boat, Premier would be entitled to 10% of the sale price with 90% paid to me. The boat sold on 8/10/2023 for $25,000. Premier aka ******************* indicated that he would promptly send me a check for $22,500. To date, I have not received payment after many requests. Premier will not take my phone calls or answer my phone messages or email messages.

• Initial Complaint

  09/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On 8/4/2023 my credit card was charged for $1695.76. I never had any work done on my boat for this charge to be submitted. Premiere Marine has done work on my boat over the *********** never had any complaints. When I saw this charge I talked to a women at the office regarding this amount and she confirmed that it was an error that would be credited back to my account right away. That never happened. After repeated attempts to contact the office and leaving messages Ive been left with no other choice than to file a complaint. No one has ever returned my calls.

• Initial Complaint

  07/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  July 12, 2023
  ***** and *********************
  ***********************************************
  ***********, **. 65810
  Barclays
  Attn: Billing Disputes
  Fax ************
  Re: Notice of disputed charge to Account No. ****************
  Dear Billing Disputes Division:
  We are writing to dispute a charge of $5300.00 to our credit card account on
  10/4/2022 from Premiere Marine . We are disputing the charge because we were
  never given the item purchased. The seller agreed to buy a new motor for our
  boat with the $5300.00 and install it over the winter months of 2022-23. We made
  multiple attempts to call and check on the installation and left several messages
  with them. The phone calls were never returned. We stopped into the business
  two or three times and were always promised that we would be next on their
  schedule. On June 28, 2023, *** and *******************, our sister and brother-in-law,
  stopped into the business and asked to see that motor that they purchased to
  install into our boat. They spoke to ******* and she said that she did not have the
  motor that they were supposed to buy with our $5300.00. On June 28th, we sent
  an email asking for our boat to be returned to our dock and for a full refund of the
  $5300.00. Our boat was returned but we have not received our refund. We
  stopped by Premiere Marine on July 11, 2023 to pick up the boat keys and ask
  about our refund. ******* stated that she had already initiated a refund and she
  does not know why it is taking so long. There is no evidence that she has made
  any attempts at issuing us our refund.
  We have made many attempts to get our card credited for this item through email
  and face to face interactions.
  Enclosed are copies of the email correspondence.
  Sincerely,
  *** and *********************

  Customer response

  01/16/2024

  We received a refund a few weeks after we contacted your office. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩