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Business Profile

Window Installation

All About Doors & Windows

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

This profile includes complaints for All About Doors & Windows's headquarters and its corporate-owned locations. To view all corporate locations, see

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All About Doors & Windows has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,


      ****** ******r before I informed them of the problem on March 18, 2024. It is clear they are fully aware of the problem, that they shipped the wrong parts, and yet refuse to issue and RMA or a full refund.

      Business Response

      Date: 04/08/2024

      Hello,  I spoke with *** ****** immediately following the alert that I received of his complaint.  I offered & initiated a full refund for his order.  *** ****** has received a full refund, including shipping, please see the attached screen shot of the credit memo.  I believe *** ****** was agreeable to remove the complaint since we made good on his refund.  

      Thank you,

      *** * Customer Service Manager
      All About Doors & Windows
      *** ** **** ***
      ** ****** ***** ** *****
      ************
      ****** ***** ************

    • Initial Complaint

      Date:03/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 

      Complaint: ********

      I am rejecting this response because:
      All About Doors and Windows sold me a defective product. I should not be penalized for their error. It’s their responsibility to cover all costs. I should not pay for a restocking fee plus the shipping fee that it’s estimated to be over a hundred dollars per box. I do not want their defective windows and their return policy needs clarity and transparency. They do not specify on their return policy the exact amount of the restocking fee, and they do not state (buyer must pay) for the return fee. They “packaged” the windows they shipped me without verifying its integrity. This to me, is deliberate to still charge a restocking fee and on top of that having me to pay to ship the windows back. No buyer should pay the above charges when the product is defective or poorly manufactured.

      Regards,  ****** *****reserve the right to charge a restocking fee on items to account for the additional cost incurred for original shipping and handling. This includes, but is not limited to, basement windows, multipoint locks, window surrounds and items over 6 feet in width or length.

      We cannot refund item(s) that are*:
      - Scratched, broken, used, or with missing or replaced parts
      - Special order, final sale or "non-returnable" as identified on original web listing or by sales representative
      - Damaged in return shipping process due to lack of proper packaging and padding

      In order for your purchase to be refunded, item(s) must be:
      - Received within 30 days of the return authorization approval (details below)
      - In new, re-sellable condition; proper packaging and padding is responsibility of the customer
      - In full entirety: all parts, screws, hardware, etc. included. No missing parts.
      - Shipped with an All About Doors & Windows pre-approved Return Authorization (RA). (Details below.)

      Thank you, ****** *****

      Business Response

      Date: 04/12/2023

      Good Afternoon,We do have a restocking fee in place for large orders, which includes basement windows. We have decided to lower the restocking fee down to 10% to cover the orignal shipping costs and shipping supplies it took to ship the order out to the customer. Below is a link to our full Returns Policy, which the customer must agree to before placing an order on our website. *************************************

      Best Regards,

      All About Doors and Windows

       

      Business Response

      Date: 04/24/2023

      Hello,   Since the resolution is rejected by the customer, we have removed the discounted restocking fee and replaced it with our normal, 25% restocking fee. If the customer wishes to return the windows they must be returned in new, reselling condition within 30 days of the delivery date. Best Regards,  All About Doors and Windows

      Customer Answer

      Date: 05/02/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 

      Complaint: ********

      I am rejecting this response because:

      All About Doors and Windows aren’t taking full responsibility for their error. I will not incur additional expenses when it was a mistake on their part. 

      Regards,

      ****** *****

    All About Doors & Windows is NOT a BBB Accredited Business.

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