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Business Profile

Used Car Dealers

Jay Wolfe Auto Outlet of Kansas City Northland
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Mercedes-Benz from them, and within just four months, the valve body failed—an issue costing $4,000 to repair. Despite being assured at the time of purchase that the vehicle was in excellent condition and free of issues, I have now been left with a costly repair and no support from the dealership.

    They misrepresented the car’s reliability and falsely led me to believe there were no concerns, even insisting on full asking price due to its supposed quality. Now, they refuse to take any responsibility, citing that the vehicle is not under warranty—something they failed to clarify properly during the sale.

    This experience has been incredibly frustrating and unfair. A car should not require such extensive repairs this soon after purchase, and a reputable dealership should stand by their vehicles.

    Business Response

    Date: 02/25/2025

    The vehicle is out of our 30 day/1000 mile warranty, which the customer was aware of and acknowledged.  The customer was offered an extended service warranty which was declined.   The vehicle had a very good service history done by the local Mercedes store.  Plus was checkout in our service department.

    As per the Mercedes service personnel our manager spoke to, there is no way to know if a valve body is bad, it can just simply go bad without warning.  As for the cost of repair Mercedes are very expensive to repair versus other makes, that is the nature of the product.  It is unfortunate when something goes wrong well after the warranty period.   This issue is not a result of our servicing of the vehicle.

    Business Response

    Date: 02/27/2025

    The attached buyers guide was displayed on the vehicle per Missouri Law and was signed by the customer at delivery. Which explains our warranty covering the vehicle. 

    Customer Answer

    Date: 02/27/2025

     

    Complaint: ********



    I am rejecting this response because:


    Good luck in court. My attorneys will be in touch.



    Sincerely,



    ******* **********

Jay Wolfe Auto Outlet of Kansas City Northland is BBB Accredited.

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