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          Find a Location

          Arrow Truck Sales Inc. has 14 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileArrow Truck Sales Inc.

            Truck Dealers
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3200 Manchester Trafficway

            Kansas City, MO 64129-1336

            Visit Website
            (816) 923-5000

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 PM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            9:00 AM - 12:00 PM
            Closed

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 74

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Arrow Truck Sales sells pre-owned medium and heavy duty trucks and semis nationally through 17 dealerships throughout the United States and 1 dealership in Canada.

            Business Details

            This is a multi-location business.

            Find a Location

            Arrow Truck Sales Inc. has 14 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              3200 Manchester Trafficway, Kansas City, MO 64129-1336
              BBB File Opened:
              2/1/1984
              Years in Business:
              74
              Business Started:
              3/1/1950
              Business Started Locally:
              3/1/1950
              Business Incorporated:
              1/8/1952
              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              8:00 PM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              9:00 AM - 12:00 PM
              Su:
              Closed
              Business Management
              • Mr. Brock Gavin, President
              • Mr. Ian Schaedel, Controller
              Contact Information

              Customer Contact

              • Mr. Ian Schaedel, Controller
              Additional Contact Information

              Fax Numbers

              • (816) 923-4005
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              26 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/24/2023

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              Purchased a semi truck from Arrow Truck Sales on 23 June 2023. The same day my driver is driving the truck, the check engine light came on. I texted the sale representative I was dealing with and told that what was going on, he stated just take it to a mechanic shop to see what the issue is and that I have insurance it should be covered. I told him it’s bad business and this man started getting an attitude. I told him brother, the truck just passed a dot inspection and yawl just did maintenance on it, as stated on their sale message. Why is the code coming on, this man calls me and started going off on me on the phone. I hung up my phone and this man texted me that he is with his family and to call the shop. Texted back like brother you are dealing with 3 Afghanistan veterans, do you think I give any pity for no good dealers trying to make a fast buck on someone else head. I told him we will be returning the truck and I wanted to speak to his manager. This business is one of the worst businesses I have ever dealt with, for them to do this type of criminal shit to people is not right at all. Deleting service codes I 100% sure is illegal and for them to be passing DOT inspection with messed up trucks is 100% illegal. Both them and whoever inspected that truck should be held accountable.
              Read More
              Read 25 More Complaints

              Customer Reviews

              7 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Bernice K

              03/21/2024

              I bought my truck Jan 26th 2024 from Kansas City location although it ended being delivered from the Cincinnati location to my location in OKC. A nice looking 2017 Volvo VNL. Anyhow Upon delivery fault lights were on and they raised hell about fixing it. The manager in OKC just reset it and when I attempted to visit my corporate office in Alabama to put the truck on fleet with my job… on my second day of driving the truck… the light popped back on . I decided to stop by Volvo shop in Montgomery Alabama before registering it in my name. They checked the truck throughly and found that the wheel was about to come off of the truck. They were amazed that I made it there alive. Also there is also thousands of dollars worth of other problems.One of the mechanics there put the truck out of commission and sent me away. I had to fly home on my own expense. My salesperson worked with me throughout the process but however he is now on vacation. He was gonna see the process all the way through but it was not fixed in time so he left the information with the front desk lady who really do not know much about my issue. It’s now March 20th and Volvo shop say the truck is fixed and ready to go. NTP-warranty approved their portion of the bill in which I really appreciate…but Arrow is acting like they don’t know what to do with the other part of the bill although they told Volvo to fix the truck and they would pay for it. So now i’m at a stand still. Haven’t worked in a month. Truck payment is coming due. Down payment is in Arrows account and they have now started to ignore my phone calls and talk crazy to me. My salesman Jason is on vacation ( he is very kind and helpful and i wish he could help me right now) I’ve been patient enough Volvo states that the DOT inspection was falsified and could’ve very well costed me my life. Power steering could have caused a fire. This is ridiculous I want a refund for everything Work missed, plane ticket, motel, Diesel fillup and all

              Arrow Truck Sales Inc. Response

              03/23/2024

              This issue has been resolved to the customer's satisfaction.  Thank You. 
              Read 6 More Customer Reviews

              Local BBB

              BBB of Midwest Plains

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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