Business ProfileforBryan Casey Construction, LLC

We hired BCC for a design contract to renovate our house & detached workshop, & attach the two. We feel we were misled into the design contract. Julie ghosted us. Before entering design, we communicated our budget to Julie, which she countered with a higher but reasonable amount. She also said she would talk to Bryan about our project. We discussed what we wanted most out of the renovation, some of it she suggested her design would change our mind about what we were looking for. We paid $5k for the design process given the renovation could be done somewhere near our budget. After a month we had not heard from Julie, so we texted asking for an update. We were able to meet with her a week later. The cost she suggested to do the renovation left us dumbfounded. What was worse was that she asked us what our budget was during this meeting after we had waited more than 30 days to hear from her. The design she showed us she said would cost nearly double what we originally discussed. She made critical design decisions without ever asking us. Many of the original goals of the renovation were not included in the proposed plan. We asked to revisit the plan. At 7-8 weeks, Julie texted asking to confirm our budget, again. We spoke with her on the phone and discussed our goals. She said she would talk with Bryan. We waited a couple more weeks to hear back. This was longer than what she said. She stated she was busy doing other bids. In our final conversation with Julie, she told us our goals we originally discussed prior to entering the contract are not possible with our budget. Julie low balled costs in the initial discussions to sell her design contract & never tried to explain why there was such a significant cost difference between what we originally discussed versus what she quoted us later on. We expressed our frustrations to her. We don’t understand why the cost of this project is so much more than was originally discussed. We haven’t heard back in more than a month.

Dear Brandon and Brittney, We sincerely regret that you're dissatisfied with the design process and the proposed budget for your renovation project. We understand that renovations can be a significant financial and emotional investment, and we genuinely wanted to provide a solution that aligned with your vision and budget. We would like to provide an account of our interactions and the steps we took during the design process to ensure clarity: Initial Consultation and Budget Discussions, May 23rd-June 5th: We responded to your email and scheduled a phone call to discuss your project. During our consultation on June 5th, we reviewed your renovation goals, must-haves, and wish-list items. We discussed the conversion of the workshop, connecting spaces, interior remodel and exterior facade enhancements. We were transparent about the budget constraints from the beginning. We provided ballpark costs for individual projects based on your priorities. It was communicated that the full scope of your desired renovations would exceed the initially mentioned budget range. Therefore the decision was made to move forward with just doing a bid on the garage conversion. At this time there was no charge for doing this portion of the bid. Design Contract and Renderings, June 27th-July 3rd: We reached out to you on June 27th to let you know we had started working on your bid. At that time you requested a comprehensive bid and design for the entire project. After your request for a comprehensive design, we presented the option of a design contract, which would include 2D floor plans and 3D renderings. This was going to allow you to assess what changes you were wanting and allow you to separate the projects and do them in phases since they were well over your initial budget. You had mentioned that you would be able to acquire a loan to access additional funds for the projects. This gave us the confidence to move forward with the design since we would be able to come to an agreement to perform a renovation project. On July 3rd the design contract was signed. Design Development and Adjustments, July 12th-August 28th: We dedicated substantial time to the design process, including both phone and site meetings , scanning of the existing home with a 3d scanner, and discussions about potential adjustments to meet your needs. Our team had over 80 hours in this process. Budget Presentation and Modifications, August 23rd-August 28th: During our lengthy meeting on August 23rd, we presented the rendered designs which included a 2d floor plan and 38 rendered images. We also discussed updated projected budgets. The figures provided were consistent with our initial estimates. You even expressed how fun it was to see the design. Adjustments Based on Your Feedback, August 24th-September 14th: We actively engaged with you to accommodate your feedback, making every effort to align the design with your newly adjusted budget constraints. We even proposed alterations to bring the project within the initial budget range. Final Communication, September 22nd: We understand your frustration, and we apologize for any perceived non communication. We believed the discussion had reached an end point. Our goal has always been to provide you with a design that matches your vision while still meeting the initial ballpark from June 5th. While we understand that the costs may have exceeded your initial expectations when you bought the home, it's important to note that quality design and construction come with their associated expenses. We kindly request you to reconsider your review in light of the dedicated effort our team has put into this project.. Thank you, Julie Casey