Complaints

This profile includes complaints for Axiom Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Axiom Property Management

  815 Woodswether Rd Kansas City, MO 64105

• 

  Axiom Property Management

  200 Canal St Belton, MO 64012-6108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property manager ****** agreed to refund my deposit for 99.00. Each time I email or call I get a different answer it has been a month.

  Customer Answer

  Date: 05/14/2025

  GOOD AFTERNOON,

  THIS THE PERSON WHOM I BEEN CONTACTING REGARDING MY DEPOSIT WHO CONTINUES TO TELL ME THAT THE CHECK HAS CLEARED 

  PLEASE SEE BELOW:

  ****** *** *Area Manager
  *** *********** ***** Kansas City, MO, 64105
  ************

   

   

• Initial Complaint

  Date:08/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was forced out of my apartment at ****** ***** ****, i was NOT given notice to vacate or notice relieving me of lease , they notified housing auth and my healthcare worker, i wad never notified personnally by letter, email, anything, that is against the law ! They used movers that trashed some of my personnal belongings, ripped out plug on tv to attach anntenna, i cant get local tv(tv $500) vase both my parents ashes where in (priceless) various glasses, plates and glass picture frames (100$), everything was wrapped and boxed, they throw my stuff around like trash, i am seekung replacement

  Customer Answer

  Date: 08/19/2024

  no i was not court evicted, i was informed by healthcare worker and housing auth cade mgr, ****** ***** never verbaly email or in written to me personally i had to move

• Initial Complaint

  Date:08/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They hired a management company while they all sit in the office nothing is being fixed garbage everywhere black mold from leaks kids destroying the property it’s bad i will supply photos when i take to general attorney office it has gotten so much worse over 2 months this management company took over smells like cat piss in the front door way seeping into my apartment i can’t live this way! It’s inhumane

  Business Response

  Date: 08/06/2024

  I'm sorry to hear that you are experiencing problems.  Unfortunately, I am unable to find your name in our resident database.  Can you please tell me what property you are referring to?  

  Customer Answer

  Date: 08/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  ***** **** ********** Des Moines Iowa

   

  
  
   
  
  Sincerely,
  
  
  
  *** ********

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into Highlands at Piper Townhomes in Kansas City, KS in June of 2019. Our security deposit was for $500. We moved out on February 28th, 2023 and I performed the walkthrough with ****** *** on that date. Per Kansas Tenant Law they have 30 days to deliver in righting any expenses that occurred and any balance or refund. We did not receive anything from them within that 30 days. I emailed them on April 6th with no response. When I called both ****** *** ****** (receptionist) could not give me any answers. After those calls they did not answer anymore of my calls and did not return any voicemails I left. On April 18th I showed up to the leasing office in person to get answers. ****** *** claimed they mailed me my refund check and list of expenses on March 5th but did not show any proof of this being mailed. She then offered to cut me a new check. The check should've been for the full security deposit ($500) per ****** ******** ******* *** ******* *******. The check sent to me was for $340, but should have been for 1.5 times the initial security deposit. "(c) If the landlord fails to comply with subsection (b) of this section, the tenant may recover that portion of the security deposit due together with damages in an amount equal to 1?1/2 the amount wrongfully withheld." I am asking for them to refund the appropriate amount owed.

• Initial Complaint

  Date:11/01/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease was renewed at the end of 8/2022. On 9/2/22, I notified the office of added charges to my account for renters insurance and renters admin fee. I was told by **** to send over my insurance information, which I did at 3:30 PM 9/2/22. Due to the issue not being corrected, I paid the full amount listed on my tenant page so as not to incur late fees. Come October, the issue still has not been corrected nor had I been reimbursed for the false charges. Further communication took place 9/28/22 and 10/4/22 with ******* *****, with my insurance agent finally calling and emailing the office 10/4/22 to clear up their mistake. As of today, 11/1/22, the charges are STILL on my account. I emailed the property, then called Axiom to follow up so I could pay my rent when it is due 11/1/22. I received a call back from an incredibly rude employee, ***** *****, who told me she had refunded me already. I informed her the charges were still on my account for the November charges. I sent her a screen shot of what I was seeing. I was then told that “the charges are there but the account hasn’t been charged”. I asked for clarification as rent is due today. I was told that ******* ***** would not be doing adjustments today, 11/1/22, when rent is due, since she is off. I asked if anyone else was able to correct their mistake so I could ensure my rent was paid on it’s due date, as I do every month. ***** proceeded to make multiple unprofessional comments, including “it sounds to me like you have a problem with someone having a day off”. ***** then informed me she had me on speaker so someone else could listen in. When I said great, thank you for letting me know, is it your boss? She said no. I then asked for the name of who else was present for the call and the property she was calling from. ***** refused to provide the information. I then asked for her boss's name and contact information. She again refused to provide details. What a horrible, unprofessional, disrespectful experience.