Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number ********
  May 11, 2025 at 8:52 AM
  
  ITEMS PURCHASED
  Items
  Quantity
  Price
  COCONUT COVE CABANA
  1
  $299.00
  Date: May 24, 2025
  Type: Cabana
  HSN: *******
  SKU: ********
  Unit Price: $299.00
  
  2025 SINGLE DAY FUNPIX
  1
  $19.99
  Type: Single Day Photo
  HSN: ********
  SKU: ********
  Unit Price: $19.99
  
  Subtotal: $318.99
  Tax: $29.42
  Processing Fee: $0.99
  **********: $0.00
  Order Total: $349.40
  Billed to:
  ********* *****
  @ $349.40
  
  The park didn't open that day and they told me they wouldn't reschedule or give me a refund. They said they don't give refunds. I want my money back. It was no fault of my own as to why we couldn't attend that day.

• Initial Complaint

  Date:10/13/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a family of five, with small kids who attend worlds of fun often. I have personally been a season pass member most years over the past 25 years. We came to do the Halloween activities with our children and left when the kids activities and Snoopy land closed at 5pm, as there is nothing really else they can do in the park after that. We planned to have the adult come back, after taking the kids home to a babysitter. We were told we were unable to re-enter if we could not make it back before 6pm, as we had already used our season passes that day. We have the gold passes, which includes access to Halloween haunt, and this was a main reason we paid the higher price for us all to have the gold level passes. We asked about this policy, as last year we did this exact thing, by coming during the day with the kids and coming back in the evening as just adults. We were told this has been the policy since 2019, that we could not re-enter. This is simply not true, and the signs we kept being referred to reading throughout the park are misleading. The say BEGINNING at 6:00pm, no re-entry. This reads as if we come at 6, and want to leave, we cannot come back. This also 100% was not the policy last year, as again, we did this. I’m beyond frustrated. This lack any sort of family-friendliness, which is surely how this company makes its money. We talked the head of park activities, **** who was BEYOND rude and was confrontational. We asked if there was a way to get new tickets to use for the evening then, so we could re-enter, as maybe our situation was unique with having the small children with us. She told us she wasn’t going to give us free pass (again, we have paid for gold passes which include access to the haunt, so this wouldn’t be “free”. I am shocked someone like this is who is engaging with the public. Beyond disappoints and sad that now as a mom with 3 kids, we may not be able to buy passes in the future, as at this moment, this is not a company I want to support.

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for tickets but when I arrived at the park I was told that they didn’t have them and that I would have to repurchase the tickets and then apply for a refund for the tickets I was supposed to have received. I’ve never received the refund, I also bought 2 refillable cups and only received one and was told I’d have to come back in a week to get the other cup. I had to pay twice for parking when I should have received free parking with my park tickets.

  Business Response

  Date: 08/17/2024

  A full refund of the duplicate (more expensive order) has been refunded for 489.25

  Customer Answer

  Date: 08/17/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ****** ********

• Initial Complaint

  Date:06/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website shows daily tickets $24.99 if purchased before 6/20/24. In 2 places it shows can use till 7/14/24. One place shows 7/7/24. I sent an online question and they said 7/7/24. I called they said they called corporate this morning and it’s being corrected. Should be 7/7/24. How many people purchased thinking they could use till 7/14/24. I haven’t purchased since I wanted to make sure. I am retired on a fixed income and just wanted my grandsons to have fun. We are going 7/9/24. Just want the price it shows $24.99. Of course tomorrow is the deadline. Want 4 tickets at $24.99 to use 7/9/24.

  Customer Answer

  Date: 06/24/2024

  I filed a complaint this morning for worlds of fun per their false advertisement. I received a call today from worlds of fun that corporate has decided to honor these tickets till 7/14/24. Not sure if this is how to close my complaint

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don’t know where to start…….BED BUGS so Bad! I know the village didn’t bring them but how they handled it was even worse. The manager didn’t even say sorry or offer any compensation except refund. THEN wouldn’t even switch us rooms and offered us only option of staying in big infested room or leave. We had family of 7 including an 8month old. We had late check in Friday 8/25/23 at 10pm we went to eat at Waffle House then came back for bed about 1am my daughter with the 8 month old came out of the bedroom saying she itching everywhere. I proceeded to go look at bedroom with flashlight and there was a swarm of bedbugs crawling everywhere visibly. My son in law was still sleeping in the bed and I yelled at him to get up immediately, after he lifted his head will be an image I will never unsee, 15 bedbugs came crawling from under his head alone. This didn’t happen overnight they were grown adult size bugs and by the hundreds. My daughter and son in law are covered in swollen welts. They didn’t even offer to help us clean anything or find us somewhere to stay after we cleaned. The manager didn’t even apologize. One employee was a Godsend and couldn’t believe I was handling it so well but at that point I hadn’t talked to manager who lacks every bit of customer service skills wouldn't even look me in the eyes like she knew the bugs were in there. I’ve spent 24hrs straight cleaning every item we took with us. We had to throw away diapers, tons of food, stuff that was damaged by the high heat dryers. My driveway is full of everything we took on trip all the way down to cosmetics because I won’t let them in my house. Worlds of fun was a bust they didn’t even offer us free tickets to the park. Absolutely nothing. We had to throw away food and diapers, the high heat wash and dry ruined our clothes and bags

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund. Our experience today at the parks was anything short of incredibly dissatisfying. My son and I are both type 1 diabetics and between the amount of back and forth we had to do due to the amount of rides closing and opening only to recluse was absurd. We were unable to maintain healthy sugar levels due to the amount of unnecessary and unexpected travel to even find rides open. Then going over to the oceans of fun side there was not one but three of the major attractions/ pools closed. Not only that but there was no reason given for the closures and we had to watch the life guards get to frolic and play in the pools we played to swim in while we were Forced to stay out. We will not be returning to the parks in the future and will be discouraging others too as well. When the issues were brought to the attention of the staff we were blown off and told there was simply nothing they could do. This is unacceptable and for the reasons listed I am requesting a full refund.

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday September 18 2022 I had 2 separate purchases at Worlds of Fun. I had bought pretzel bites from ****** ***** and 2 milkshakes. I was charged that day for both items as expected. Yesterday thought I get 4 more charges of this exact same purchase. So I now I have 6 charges from 2 purchases. This adds up quickly and I am very upset by this because it seems like my card is getting scammed and I don’t know how I could be charged on a separate day.