Business ProfileforWorlds of Fun

I don’t know where to start…….BED BUGS so Bad! I know the village didn’t bring them but how they handled it was even worse. The manager didn’t even say sorry or offer any compensation except refund. THEN wouldn’t even switch us rooms and offered us only option of staying in big infested room or leave. We had family of 7 including an 8month old. We had late check in Friday 8/25/23 at 10pm we went to eat at Waffle House then came back for bed about 1am my daughter with the 8 month old came out of the bedroom saying she itching everywhere. I proceeded to go look at bedroom with flashlight and there was a swarm of bedbugs crawling everywhere visibly. My son in law was still sleeping in the bed and I yelled at him to get up immediately, after he lifted his head will be an image I will never unsee, 15 bedbugs came crawling from under his head alone. This didn’t happen overnight they were grown adult size bugs and by the hundreds. My daughter and son in law are covered in swollen welts. They didn’t even offer to help us clean anything or find us somewhere to stay after we cleaned. The manager didn’t even apologize. One employee was a Godsend and couldn’t believe I was handling it so well but at that point I hadn’t talked to manager who lacks every bit of customer service skills wouldn't even look me in the eyes like she knew the bugs were in there. I’ve spent 24hrs straight cleaning every item we took with us. We had to throw away diapers, tons of food, stuff that was damaged by the high heat dryers. My driveway is full of everything we took on trip all the way down to cosmetics because I won’t let them in my house. Worlds of fun was a bust they didn’t even offer us free tickets to the park. Absolutely nothing. We had to throw away food and diapers, the high heat wash and dry ruined our clothes and bags