Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughters transferred at the end of March 2023, as a junior and sophomore in high school. This means they should have had one year and two years to complete their education. Instead, they worked 12 months a year for over 2 years, with no summer or holidays off, and neither came close to graduation. Accelus doesn't accept public school transcripts to work towards their credits, from our experience. Their customer service is so far beyond helpful, even bordering on the verge of useless. And, that's IF you can actually contact someone. Their classes and education is supbar, at best.
  
  After spending nearly $4000 on both my daughters with Acellus they had to go to our local community college to complete their high school education.
  
  I wouldn't recommend Acellus to ANY parent or student. It's a complete waste of time, money, and effort.

  Business Response

  Date: 07/15/2025

  Our staff looked into this complaint and we have been in communication with the customer. Acellus Academy offers a flexible, self-paced learning model that allows students to study on their own schedule, with credit awarded upon completion of all required assignments and lessons in each course. In this instance, progress toward graduation was affected by extended periods of inactivity in coursework, during which no work was submitted. Our recommendation is that the students complete the remaining coursework needed to graduate. We are working the parent toward this resolution.

• Initial Complaint

  Date:05/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting to think the school is a scam. As I have reached out to them many times to obtain my daughter’s academic records and have transferred to her new school. The new school district has also reached out to the school and has not received any response. The main number listed on their website always drops calls and disconnect you immediately. It doesn’t even ring into a representative. I have yet to receive her records after many requests to do so via email requests and their online form subbmission. At this point, my daughter is being asked by the School District to retake all her ninth grade courses because the school has yet to forward therecords of her passing that grade. Which is not fair to a child who worked so hard to complete her school work the first time around.
  If these are not received her options are redo 9th grade or not graduate. This is not acceptable!!

  Business Response

  Date: 05/29/2025

  Our staff looked into this matter and the student referenced in the complaint has never been enrolled in Acellus Academy. It appears that the student utilized Acellus curricula through another school or program. We recommended that the parent contact their school for assistance.

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This matter has been resolved. I was contacted promptly, and the concerns regarding my children’s honors classes were thoroughly reviewed and addressed. The appropriate procedures were explained to help prevent similar issues in the future, and the staff demonstrated diligent effort to achieve the desired outcomes. I was met with respect in my interactions and am appreciative of the opportunity to have my concerns acknowledged and considered when matters arise.

  
  

  It is an honor to participate in Acellus’ continued development as they design and deploy new courses aimed at expanding the scope of student learning opportunities. I commend their commitment to maintaining a high standard of educational excellence and to safeguarding the integrity of their academic programs.

  
  

  Sincerely,

  Alycia N. Waggoner
  

  them the advantage of a refresher before taking the required standardized state testing. Fast forward; the first set of classes didn’t have the “Honors” distinction on their transcript. Weird. Ok, maybe because it wasn’t the final, official copy? Moving on. 7 Honors classes in, & I notice that “Honors” is now on the progress page next to their newly enrolled classes. I theorized that archiving a class removes that distinction and tested it before contacting Acellus to alert them & request correction. Here’s what they tell me: Acellus is refusing to grant them the Honors distinction for any of them, regardless of completed, archived, or active, because they were not continuously enrolled (without ever being archived), even though they completed all of the coursework in Honors. End result: 12 Honors classes, 2 Honors recognitions. 3 weeks of waiting. 0 help. NO WHERE, EVER, is it EVER been stated that consistent enrollment was required for continued enrollment in Honors mode.

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact Acellus for close to a month to get an issue resolved regarding not giving my daughter credit from a previous school (transcript provided and already uploaded), and saying she must take two history classes with Acellus that have already been completed at a previous school and proof sent in by transcript. All I want is for her to get credit for the classes she has already taken so that I can apply for her diploma. Have even unable to reach a live person or get a responding phone call to resolve the issue. She is going to college in the fall and needs the diploma for her scholarships and to finish enrollment. She has completed all required courses. I just need to speak with someone who can help me solve the issue.

  Business Response

  Date: 05/06/2025

  Our staff contacted the customer and cleared up the misunderstanding regarding imported credits. We are happy to provide any additional assistance as needed. 
  

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Complaint:
  
  I enrolled my son, a senior at Asellus Academy, and paid a $100 graduation fee after being told he was eligible to graduate. We had 11 credits transferred from his prior schools, but only 5.5 credits are being reflected in his account without explanation. I have requested a full breakdown of his credit status and an explanation of what happened to the missing credits but have not received a clear response.
  
  Additionally, I paid $79 early for his tuition on April 5 (before the April 27 due date), yet Asellus is now demanding an additional $89 “reactivation fee” without clarification. I’ve already paid for graduation and tuition, and now I’m being asked for more money under unclear circumstances, with no diploma provided.
  
  I am requesting either:
  • A full explanation of the missing credits and graduation timeline, or
  • A refund of the $100 graduation fee and a halt on unjustified charges.
  
  This feels deceptive and potentially exploitative, and I am seeking a fair resolution.

  Business Response

  Date: 04/29/2025

  Thank you for forwarding this complaint. Our staff has been in communication with the customer and we were able to work toward a resolution.

• Initial Complaint

  Date:03/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a call from ******* ** today with acellus and they need to give that man a raise.

  He took 2 and a half hrs out of his day to discuss and go over everything. Fixed the initial issue and walked me through and answered so many questions including some I didn't even know I had 

  I am withdrawing my complaint .

  nd hung up and came here to file this complaint.
  I cannot afford there program without the scholarship (I paid the year all up front) to be threatened by them of him losing he scholarship for something that is a problem on there end is ridiculous. I am not the guy to play these games with. I videoed him today because if I have to take them to court I have proof of what I've been telling them since last Nov.
  I will take them to court if they pull his scholarship for no reason and I have the proof it's on there end not him not doing the fing work

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 03/11/2025

  Thank you for notifying us of this complaint. At Acellus Academy, we prioritize student success and family satisfaction. Upon review, we found that the student had not met graduation requirements at the time of the complaint. Our support team contacted the customer and worked out a resolution.

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****ail it takes days for them to return the call. If you email them it also takes days for a reply and they just send you to their website were no answers are available for our specific requests.

  Business Response

  Date: 02/20/2025

  Our staff contacted the customer and worked together to achieve a positive resolution.