Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my 2013 Hyundai Sonata Hybrid at the Northtowne Hyundai Service located on **** * *** *****, Kansas City, MO 64118 on Monday, April 28th, 2025.
  
  There was a CHECK BRAKE LIGHT WARNING.
  
  I told them to find the problem and let me know, and fix it if I find the price reasonable.
  
  They called me the next day and said they would change the ABS Censor cable of the Driver side (front) and that would fix it. The next day, they called me to say they have to work on it to find the problem since that cable did not fix the issue.
  
  They also said it may take time. The next week on Wednesday, May 8th, 2025, I went there to see if it is being fixed since it had been more than a week. They showed me the team is working on it. I got a call the same day, the representative told me it is ready, but did not tell me the price.
  
  I later learned that the cost of the whole thing was USD 7700, and the car itself is worth USD 2500. And i said that i did not approve this amount. I did not sign any papers at all.
  
  They said if i don't pay this amount, they won't give me the car back, and they will sell the car.
  
  I want my car back, that's all.
  
  I offered them USD 1100 last week on Monday, they literally told me to get out of the place. I also asked "can i get my licence plates please" since the licence plates has nothing to do with the car, they said i cannot get anything from the car.
  
  If the problem is fixed i can pay an amount since it is the service i used for a long time. I always take my car to them. But this time it was completely different.
  
  How can i get my car immediately? i need my car. I make money with it.
  
  If they still want to pursue any amount of maintenance cost, they can go to a civil court and claim it in there.
  
  But I need my car. I am an Uber driver and i don't have a job. I need that car so bad.
  
  Thank you for reading.

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 4th 2022, I purchased a 2012 Corvette from Northtowne Hyundai (this location processed the transaction.) I paid a total of $37,873 for the vehicle but was never informed that the car had no catalytic converters installed (not damaged or failing, just completely absent.) When preparing for an emission test recently, I learned that the vehicle is not road legal and has not catalytic converters. None of the email correspondences nor paperwork in the sale states that this vehicle is not road legal. I tried to call the dealership and ***** informed me over and over that I was aware of this (implying they must have known in order to somehow convey that info to me) and there was nothing they could do about it. They even permitted a test drive of this vehicle on public roads which violated federal and state law. I want this dealership to refund me the cost of having catalytic converters, O2 sensors, and engine tuning to make this vehicle road legal as was implied in the initial sale to me. If it were the case that the catalytic converters were on the vehicle but had just failed, I know this would be something for me to address entirely. But given the scenario is lack of clarity and potentially withholding information about the vehicle not being road legal prior to the sale to me, I believe Northtowne should cover the costs to address their error.

  Customer Answer

  Date: 02/03/2024

  I would like to have this complaint resolved. The dealership has refunded a portion of the sale price of the vehicle to cover the cost of the emission components. I am happy with their response and feel this is a fair resolution.

   

  *** *****
  
  ***

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very stressed and this issue has caused me pain and suffer I cannot get back and forth to work I bought this vehicle a year ago and it broke down I feel like I'm going to lose my job because I don't have transportation I complain to the dealership about my vehicle in the existing issues that it had I did not get no help but turned away as if it was nothing I've been depressed physically mentally drained due to the situation I feel like I was beat over the head with a vehicle that had existing problems before I took it in my hands it's been very hard for me for the last pass weeks finding transportation to get back and forth to work knowing that my car is broke down and I can't afford to fix it in the dealership has no solution for me also it seemed like I'm just running around in circles with the same issue day-to-day and I feel hurt and I feel used and I feel taken advantage of I am a single mother trying to pay my bills without a vehicle I cannot go back and forth to work it's not easy and I am so very upset

  Business Response

  Date: 05/22/2023

  Northtowne is always concerned when a Northtowne customer is having issues or problems with the used car purchased from our Auto Dealership.  *** ******* purchased a 2015 Chevrolet Sport Utility over a year ago, and has driven in many 1000's of miles.  The Selling price was $ 13,000 and was below Retail book value for the 2015 Chevrolet, and the car had about 138,000 miles on it. Her paperwork indicates that *** ********* diagnosed the car as needed a head replaced and their quote was over six thousand dollars for this work.  At first look, it appears VERY high, and *** ******* should seek an estimate from another General Motors repair shop - such as *********** ********** in Riverside, MO. Her letter to the BBB indicates that *** ******* is short of funds, and all companies hear this often.  For no-charge auto repairs, seek out assistance from places like ********* ******** in Kansas City, that perform some repairs at no charge.  Northtowne sold *** ******* her car for $ 13,000, which was below retail book value when sold in 2022, and the AS IS terms of sale were documented at the time of sale, and signed by *** *******.  We hope the direction to seek lower repair prices or no-charge charity auto repairs works out for her.

  Customer Answer

  Date: 05/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2017 Hyundai Tucson stalled and then turned off on my way to work at the beginning of October. I had it towed home and then called Northtown Hyundai, where they told me I could have it towed to them and they would be able to look at it and tell me what was going on but they wouldn’t be able to work on it until the third week of October. I had it towed into the shop on October 6th, and then gave my information to help with their documentation. I called in periodically over this time to see if there was an update, but my calls would go unanswered and after leaving messages I would either get no call back or a call back stating they hadn’t looked at it yet and then they would hang up. I was informed through Hyundai that I had a recall on my vehicle the recall NHTSA number is - ******* recall number *** that caused the vehicle to stall and then turn off. I called hyundai northtown and let them know, but the tech said he was already aware of the recall. At this point it was the end of October but nothing had been done, and they also said they still had not looked at the vehicle. I did some research and filed a complaint online through the hyundai website outlined in the recall letter I received but did not get anything back. My insurance does not cover rental cars and because I work 30 minutes away I have not been able to work unless my spouse who is in the military, is able to let me borrow it- which since they are active duty isn’t often. I read through everything and called Northtown Hyundai, because Hyundai will provide a rental car when there’s a recall on the vehicle. They told me I was correct but that they still had not looked at the vehicle- this was the second week of November. I cannot afford to take an uber/lyft nor do I have public transportation around me that can get me to work, so I have not been able to work and am at risk of losing my job. The last week of November when I called they told me they would look at it, but 12/6 they still have not.

  Business Response

  Date: 12/21/2022

  RE: Complaint ID: ********
  Gentlemen/Ladies:
  ******** *****
  We have received the above complaint dated 12-7-2022.
  First:
  Northtowne Hyundai is NOT the Hyundai Motor America 'Corporate' entity that produced the vehicle, and by Federal Law is obligated to 'Warranty' the vehicle.
  -
  Northtowne Hyundai is a 'franchise agent' of Hyundai Motor America and we perform warranty repairs that 'Hyundai Corporate' authorizes us to perform. Again, the repair must be 'authorized' by Hyundai Motor America.  Also: Northtowne Hyundai did not SELL the 2017 Hyundai to the party making this complaint.

  
  Background
  The BBB complainant ******** ***** is correct that there is  a national recall on 'certain qualified' vehicles. 21V-727.
  Her vehicle was brought to Northtowne Hyundai in October for the reasons outlined in her complaint.
  Due to staffing shortages, and overwhelming demand, Northtowne advised *** ***** that it would be 7-10 weeks or more before our Service Department could even look at her vehicle, and we suggested she seek another Hyundai dealer to investigate her vehicle's eligibility for the repair IF one could act sooner.
  *** ***** chose to leave her vehicle with Northtowne, and true to our word, the time slot to examine her vehicle for eligibility for the recall repairs came up in about 9 weeks.
  Northtowne is sympathetic to her transportation situation, and would direct *** ***** to communicate with HMA to about a possible loaner car.
  
  Make no mistake Northtowne Hyundai WANTS to be authorized by HMA to perform the repairs and get paid to do the repair.
  We also need the PARTS from Hyundai Motor America to do this.
  Closing
  As of the date of this letter, Northtowne Hyundai was in process of submitting our inspection findings to HMA in hopes they would approve the repair, supply the parts and pay us for the repair.
  *** ***** may have been in communication with the Service manager
  ***** ****** -or his assistant Manager at Northtowne Hyundai