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Business Profile

Used Auto Parts

Automotix, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Auto Parts.

Complaints

This profile includes complaints for Automotix, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Automotix, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 4, 2025 I purchased 1 axle assembly for the rear of my 2006 jeep liberty for $633.00. When i received my order, I noticed that the rear axle assembly was in a very poor condition. There was much erosion of the metal. Rust had eaten away a lot of the metal. They claim they deal with quality used parts. I feel this is a obvious attempt to rip me off. How this type of business is allowed to exist is way beyond my conscience as a human being.

      Business Response

      Date: 06/24/2025

      This customer's request didn't make it to the correct team.  I found his communication to us and the photos.  We are in process of getting him a BOL to return the part back to us for a full refund.  The customer should have a BOL from us this week.

    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered transmission and radiator on 6/4/26. We received the transmission quickly. The initial radiator didnt pass inspection. Got an email saying a replacement was being sent out. Replying to those emails and leaving feedback on the order page has not gotten a response. 6/10 call to customer service with them saying it is showing it to be delivered that day. 6/11 another call to customer service because it wasn’t delivered. They are showing no tracking information or update from carrier, but they send emails asking for it. 6/12, still no radiator delivered, no update on order page, no reply on emails, and been on hold with customer service for over 30 minutes this morning.

      Business Response

      Date: 06/17/2025

      I apologize for the delay i shipping the radiator.  We wanted to make sure what we sent passed inspection before sending.

      Your tracking number for the Radiator is ******************.  According to UPS, it should be delivered tomorrow.

      Here is the tracking URL.  ****************************************************************************************************

      Thank you for your patience and business.  It is much appreciated.

      Your Automotix Customer Service Team.

       

    • Initial Complaint

      Date:05/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent a motor that had issues so they sent a replacement that now has issues. I have been on hold with customer service for two hours just today alone bc I cannot get a reply to my emails

      Business Response

      Date: 05/19/2025

      We apologize for the issue you have had with the engine you purchased from us.  We received your update on Friday the 16th that the replacement that was sent has an issue.  We are currently researching this with our warranty and product experts and will get back to you ASAP. 

      I noticed you sent a message to us through our general contact us form.  You can manage your order through out Order Management system and send and receive messages from us.  The URL for Order Management (Manage My Order) is ***************************************

      You can also send us an email directly to our customer service team at *****************************.  Please reference your order number ***********.

       

      Customer Answer

      Date: 06/25/2025



      Complaint: ********



      I am rejecting this response because: there is an issue with the motor shooting a transmission code but the car is running. However, every motor you all have sent me has costed me more and more money out of pocket. I need someone to call me from this company.



      Sincerely,



      ****** *****

    • Initial Complaint

      Date:04/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought 2018 transmission for my 2018 Acadia for $3100 and it showed up rusty and wore out looking . Sent it back and they’re saying it’s not the same one.

      Business Response

      Date: 05/08/2025

      We appreciate you bringing your concerns about the part's condition to our attention. We authorized a return for this item and provided a prepaid shipping label, with the understanding that a full refund would be issued upon its return.


      Upon receiving the returned shipment, our quality control process identified discrepancies indicating the item was not the original transmission sent from our facility. The transmission we ship includes a specific torque converter bracket and is sent with standard protective wrapping, unique tags, and installation instructions. These were missing from the returned item.


      Given your initial report that the part was not installed or significantly handled, the absence of these elements was unexpected. Your subsequent communication mentioned a mechanic unwrapped the part and removed components, which conflicts with the initial report and our findings that protective caps, inserts, and the torque converter bar were also missing.


      For your reference, we have provided images contrasting the part we shipped with the item we received. To complete the return and issue your refund, please ensure the correct, original transmission is returned to us. We will process the full refund once the original item is received and verified.   I have attached an image of what the customer received (Automotix Part), and what the warehouse received back (NOT IX Part). If the customer returns the correct part, we will issue a refund.

      Business Response

      Date: 05/16/2025

      Subject: Regarding Your Recent Inquiry - Working Towards a Resolution


      Dear Customer,

      Thank you for reaching out to Automotix. We understand your concerns, and we acknowledge that historically, our performance may not have consistently met expectations.

      We want to assure you that over the past year, Automotix has undergone significant changes specifically aimed at enhancing our customer experience and the quality of our offerings. These improvements include restructuring our customer service and sales teams to better support your needs, introducing streamlined online tools to simplify order management, implementing more rigorous quality control and review processes for our products, and establishing clearer communication standards to keep you informed. We are committed to providing a better experience for all our customers moving forward.


      Regarding the specific transmission in question, our team observed discrepancies upon its return that require clarification to process your request accurately. When the part was received, we noted the missing tags, wrapping, torque bar, and others. This information differs from the initial feedback received, which indicated the part was rejected on site and not used. Understanding the full extent of the part's handling is crucial for us to determine the appropriate next steps based on our return policy guidelines.

      We are committed to finding a resolution. 

      To properly assess the situation and work towards a solution, we require the original part to be returned and evaluated according to our standard procedures. Once we have completed this assessment, we will be more than willing to work with you to explore available options.
      We appreciate your patience and cooperation as we work to resolve this matter.


      Sincerely,
      The Automotix Team

      Customer Answer

      Date: 05/22/2025

      You have the traemission , you came back and got it. How can I send it back. You just said you had in your statement. But trying say it’s not the right one . Please return that one then .

    • Initial Complaint

      Date:01/06/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm reaching out in regards to a return that was returned on the 18th of December I have left multiple phone calls multiple emails multiple voicemails and I either get hung up on not listen to are never responded to I want my refund that I have been waiting on since they received the engine on the 18th

    • Initial Complaint

      Date:03/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have bought engine from this company online. Engine was detached from accident vehicle and had damage on it (oil pan cracked). This motor was cost me $970.
      I disassemble the engine to understand scale of damage. Engine inside was in awful condition and all stained. Many bolts, inside where loose, i took them out by bare hand.
      Head bolts were stripped. Overall condition of the engine was 1 of 5.
      I made a lot of photos with bad areas and asked company for return and further refund.
      Yes, i was loosing around $300 on shipping, but the condition was so bad and that loss was adequate.
      When engine was shipped back to seller, they say that is not theirs engine.
      That was a lie, because i was sent back the only engine i received from them. No mistake.
      All the paperwork i got is came with the engine they sent.
      After couple weeks of emailing, Automotix says that no refund will be issued, because they say it s not theirs engine. But they just lying.
      As i see now, i am not alone who was dropped and scammed by this company.
      I got no engine, i got no money to fix the old one.
      Want refund Badly. And explanation.

    • Initial Complaint

      Date:12/06/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on November 16 2022 said company by unauthorized means deducted for a amount of $1622.07 and my bank caught them in a inordinate way hey first applied a deduction against my account in the name" automotix but quickly removed that name and deducted the amount under "buyusedengines.com of which i found no contact information .After calling and discussing in length what had happened they refused any information and only told me that the product i didn't order had been shipped but cannot tell me to who or where and that i should try contact my bank of which i have done after much chasing down of my funds the place where it started was the Automotix sending my account to a third fraudulent party,,,i have received zero documents through email of any transaction with this outfit!

    • Initial Complaint

      Date:11/14/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a transmission 11/9/2022. Automotix website stated that the part would be here 11/14/2022 at the LATEST. As of today they still havent even located the part I order. This business committed fraud just to get the sale. This is not a business that should be able to selling anything Lying to people. Their customer service people are even worse saying they will call you back with information and they don't. I have asked to be refunded and they wont do it. I need help with this business.

    • Initial Complaint

      Date:11/04/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/02/2022 made a purchase error on transaction stating user I’d. is wrong. Resubmitted a total of 3 times page I placed order was my. Account page with my account I’d and order being placed .When I called the information was there and there and that it showed 3 times the amount of $96.00 she canceled 2 of 3 transactions . Placed order for 1 and receipt would.
      Be sent to my email along with order number which I never received. No record of transaction in history of purchase I don’t have order number to track and no way to contact until Monday. The 7th. Meantime my account is charged for 3 X $96.00. I believe there is fraudulent activity made from this business. In reading about the pattern of business with this Company is documented I want my money back

    • Initial Complaint

      Date:10/18/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered an used engine that was listed in excellent condition with 116k miles. When we ordered it on 10/1/22, the estimated arrival was on 10/6/22. We informed our customer of the information and continued the order for the engine. They processed our order 3 days after we purchased it and the delivery date was changed to 10/11/22. We got no calls or updates and had to make many phone calls to locate our engine which was paid in full - $2404.00 including the $270 for shipping. The 11th passes with no update and no engine. I called on the 12th, they said it would be out for delivery but it never showed. I called at 5:30PM on the 12th and ******* said we owed money for shipping which was an error on their part so they were holding it until they got payment. I called Automotix on the morning of the 13th, and they contacted them to correct it. They said they wouldn't deliver our engine until 14th and our customer was angry of us changing the dates constantly as we gathered information. We call 5 times on the 13th and my husband drove an hour to the facility to pick up our engine and it was not what was advertised. The engine has a lot of damage. It was not packaged to be protected, literally a dirty cut up engine on a few pieces of wood. I immediately called Automotix on the 14th and filed a complaint on the form they sent, took photos of all the damage and how the engine was shipped. There were so many broken parts on the engine, lines cut that shouldnt have been, fan belt bolt sheered off. This engine was never tested. It's evident from the interior rust on the engine! It was listed as tested and verified and in excellent condition. I have been fighting with Automotix since Friday beings we can only use part of the engine and have to replace parts that never should have been broken. They first said they will make it right because this is not how they ship engines or do business, but now they are saying there is nothing they will do.

      Customer Answer

      Date: 10/19/2022

      We put the engine on the stand yesterday to change gaskets yesterday. When we removed the oil pan, there were metal aluminum shavings and pieces all over the oil pan. The engine cannot be used what-so-ever and now that I have spoken with them they will not expedite an engine replacement unless we picked it up, nor a refund which could apparently take over a month or so.

      At this point with our own customer, we have to completely rebuild this engine!

      Customer Answer

      Date: 10/24/2022

      We did reach a resloution that we are very happy with!

    Automotix, LLC is NOT a BBB Accredited Business.

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