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Business Profile

Loans

King of Kash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a loan with King of Kash on 5/9/2025 I needed the funds quickly and within the week. I did not receive the funds so I called to cancel the loan. Customer service reassured me the loan was cancelled. The loan was still not canceled and I did not receive funds so I call again on 6/6/2025 and the customer service sent me a notice to revoke payment authorization. They have now tried to debit my checking account 3 times for payment. I called and the authorization is on file and they are still trying to debit my checking account and the loan is still open and balance increasing. THe was orginally requested for $550.00the balance is now showing $718.20. I have now called atleast 10 times and can not get them to stop trying to debit my account or cancel the loan for funds not received.
  • Initial Complaint

    Date:06/11/2025

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a loan from King of Kash on 04/30/2025, I never received the loan however, King of Kash has deducted $911.25 form my account which has caused me to be overdrawn. I have called King Of Kash 3-4 times and have been told several times this will be revolved but has not. I wish to have my money reimbursed and to take care of my overdrawn issues, promptly. My bank has been informed and has credited me $303.75.

    Thank you for your attention to this issue
  • Initial Complaint

    Date:06/10/2025

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 23, 2025 I applied for a personal loan but never received the funds. They say the account is closed but it still shows a balance that is accruing interest. I sent them a form to ensure that payment was not taken out, the first few pay cycle it wasn't, but this last one it was. I get the runaround every time I call that the account is closed and that they have sent a message to their funding Department to send me a refund to my bank. That communication started Friday and it's now Tuesday and there's no record on my bank's end of a refund. This is pure theft
  • Initial Complaint

    Date:06/09/2025

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had applied for a loan with this company. Got an email saying it would be funded through same day. Never received the funds, never can get a straight answer from their horrible customer service team. They took a repayment of $330.00 from my bank account, for a loan that was never funded!! Do Not do business with this company! They will steal your money!
  • Initial Complaint

    Date:05/29/2025

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/13, I applied for an installment loan with King of Kash. I was approved and sent information that it was funded on 5/14 to my checking account. On 5/15 I still had not received the funds agreed upon in the loan agreement I had signed. I verified my account information as well as contacting my bank. I was told there was an issue on my end that any accured interest would be adjusted and the funds should be there on Friday or Monday. The following Monday, still no funds. Daily an email and call have been made to the business that I still had not received the funds and was showing an active account and accuring interest but I hadn't gotten the money. I have been told they are only a call center by the employees as well as supervisors my calls were escalated to. They claim they can only email the funding department, and they will not talk to them or customers and they are emailing my concerns, but no response. Fast forward to 2 weeks later and they are sending me payment reminders and planning to take money for payment, when I haven't received any funds. Called bank and they have searched and nothing still. No one can seem to answer. I have done everything I can to protect myself on my end. I really needed the funds however or wouldn't have applied but after 2 and 1/2 weeks and no answers I don't know what to do. I feel I am being lied to or that maybe this company is not legitimate. I either want the funds, or I want the account closed and zeroed out. This is very stressful. Their recording states they want to provide the best customer service ever, but none of their employees can help me and say there is nothing they can do because they have to wait on the funding department.
  • Initial Complaint

    Date:05/16/2025

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/15/2025 - company attempted a withdrawal of payment from checking account for $889
    5/5/2025 - I revoked authorization from company for ACH and debit card use due to change in employment status and receipt of 1st billing showing $734 in interest fees for 30 days

    A Notice to Revoke Authorization form, e-mailed to me by King of Kash, was filled out and returned in May 5. On May 12, 2025, I contacted the company regarding a message received stating a withdrawal was going to be out through my account on the 15th of May. The company responded as below:
    “ It is a payment reminder. You will receive these even if you revoke your payments and will continue to receive them until your loan has matured. Since you revoked your ach and debit/credit card payments we will not take a payment from your account. “

    The company is charging 970% interest but does not explicitly define in the agreement how that is calculated as a daily fee charge. I was misled I. Believe that was the interest over the 18 month time frame of the agreement.

    In addition, the company misrepresented this as a Line of Credit instead of the payday loan that it became. I was not given a choice of how much to withdraw from the line of credit which by definition is how they work - customer requests an amount up to the full, not automatically given.
  • Initial Complaint

    Date:05/06/2025

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for, and was approved, for a loan w/ King of Kash on 04/15/2025. They claim that my bank account was funded that same day. I never received the funds and made multiple phone calls to their call center since then. I asked customer service to send emails to their funding department only to be told the following day on follow-up that they haven't received a response from the funding department. After 3 weeks, they still do not have a response. This is customer "no-service" as I have yet to receive funding. I will not pay a penny until I have a resolution on this. Investigating missing funds does not take three weeks.
  • Initial Complaint

    Date:05/06/2025

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a loan over the weekend and was approved for $250. On May 5, 2025 at 8:06am I received an email that said "Congratulations! Your account has been fully approved and originated! Your funds are on the way to your bank account and you should expect the funds within 24 banking hours."
    I also spoke with someone in Customer Service on May 5th who told me my $250 loan was funded and would be in my bank by Tuesday, May 6th.
    I still don't have the funds today, Tuesday, May 6th so I called Customer Service again who told me my loan was denied the afternoon of Monday, May 5th. After they had promised funding in email and over the phone.
    Both customer service representatives were extremely rude also! Terrible company, they lied and deceived me. They should be shut down!!! Deceptive business practices!
  • Initial Complaint

    Date:04/29/2025

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a loan with this company and was approved. I never received the funds and requested that the loan be cancelled. I have now sent them 4 emails demanding the loan be cancelled and have only received responses back that they have sent a message to have the loan cancelled. My balance is now higher than it originally was and it has still not been cancelled and I have never received any funds. I would like this loan cancelled in full and proof of it in writing.
  • Initial Complaint

    Date:04/23/2025

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Approve for loan not received and they say it was funded and I submitted proof it was not over 2 weeks no answer keep getting told email is only contact they have with funding department can’t help me

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