Complaints
Customer Complaints Summary
- 31 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My complaint is with United Medicare Advisors. I have the same complaint as many others filing with the BBB and still they persist. I requested information responding to an ad I received 5 days ago. The first phone.call was within the hour. I couldn’t answer because I was driving. They called again within minutes. I received 4 calls before a I returned home and 6 more that day. 11 calls the next day and 8 the next and 6 more before noon today. All are identified as United Medicare Advisors and all from different numbers which I now block. It’s like playing whack-a-mole. Why would I ever do business with these people or take their advice?
Business Response
Date: 07/01/2025
Hi ******** thank you for taking the time to bring this to our attention. We sincerely apologize for any frustration or inconvenience. We have added you to our DNC list. If you have any further issues feel free to reach out to the Customer Care team at **************.Initial Complaint
Date:06/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls me from many different numbers up to 20 times a day. I have requested to be taken off the call list with no reply. I didn’t sign up or request information from this company. It is purely spam.Business Response
Date: 06/10/2025
Thank you for taking the time to bring this to our attention. We sincerely apologize for any frustration or inconvenience. We have added you to our internal DNC list. Please reach out if you have any questions.Customer Answer
Date: 06/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls 3 to 5 times a day. Never leave a voice message. I know who they are I don't need anything from them. They are harassing. They call from a different number each time. I've told one number to stop calling but then they just call from another. I'm not answering each call to tell them to stop. The do not call registry does not work.Business Response
Date: 06/16/2025
Thank you for taking the time to bring this to our attention. We sincerely apologize for any frustration or inconvenience. We used the information you provided to add you to our internal 'Do Not Contact' list.Initial Complaint
Date:09/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had over 300 calls from Medicare and every single time I ask them to take me off the call list and it's an automated system that doesn't respond to that prompt.
I then called United Medicare Advisors at phone number ************ to try and get my phone number taken off their call list and the guy said something like good luck with that and hung up on me.Business Response
Date: 09/04/2024
*****, thank you for bringing this to our attention. Please know we take this very seriously. We have used the information you provided and added you to our "Do Not Call" list. Feel free to reach out if you have any questions.Initial Complaint
Date:08/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call me all the time. I get calls from call centers and robocalls. I got one where I told it some not nice things and now they're calling me back saying I just turned 65 and requested information. I am not even in their age range. Might be a real business but all sourced through a scam and the people on the line act like they don't knowBusiness Response
Date: 08/20/2024
Hello, We apologize for any inconvenience this may have caused. We have taken steps to add your number to our do not call list. If you have any questions, please feel free to call us at ************!Initial Complaint
Date:07/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am 37 years old and not eligible for Medicare, which I told them, and they still call. I requested to be removed from the list, but they still call. They also leave voicemails for someone who is not me, which I told them, and they still call. I have never requested they contact me ever.
They repeatedly call me and leave voicemails from different phone numbers. I have blocked 50+ phone numbers they have called from. Something is seriously wrong with this organization.Business Response
Date: 07/31/2024
Hello,
We apologize for any frustration this situation may have cause. We have used the information you provided to add you do our "Do Not Call" list. Please reach out if you have any questions!
Thank you!
Customer Answer
Date: 08/02/2024
Complaint: ********
I am rejecting this response because:Today I received a call and voicemail from United Medicare Advisors. Also I forgot to mention in my previous complaint that I have been on the Do Not Call Registry since 2008.
Sincerely,
Katherine BairdBusiness Response
Date: 08/05/2024
Please be advised that your phone number and email has been placed on our DNC list. We appreciate you informing us of this issue. Please reach out if you have any questions.
Initial Complaint
Date:07/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Everyday I get a spoof phone call from San Antonio Texas asking for ****. I told them wrong number. Told them to stop calling me. Block number every time, yet phone calls still persist. Sometimes Multiple times a day. They won't stop calling me. Now that I finally know who they are, how do I get them to stop contacting me.Business Response
Date: 07/08/2024
We're very sorry for any convenience. We've added phone number ###-###-#### to our "Do Not Call" list to prevent further calls. Thank you for bringing this to our attention.Initial Complaint
Date:04/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
United Medicare Advisors will not stop calling. I am on the do not call list. They call every day from different phone numbers. A violation of my communications rights and privacy rightsBusiness Response
Date: 04/12/2024
****** thank you for bringing this to our attention. We have added the information you provided to our do not call list. Have a great day!
Initial Complaint
Date:04/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, April 2, 2024, I received an email from this company, as follows:
Hi *****,
Thanks for choosing United Medicare Advisors (UMA). Your new Medicare Supplement plan has been issued by the carrier. As you await your policy documentation from your carrier, it’s important that you understand next steps when it comes to Medicare Part D (prescription drug) coverage.
To Avoid Overpaying, or a Lapse in Coverage:
You must elect a Part D plan if you need one; it is not included in a Medicare Supplement plan.
Enrolling in Part D coverage automatically cancels your previous Medicare Advantage plan.
If you don’t elect a Part D plan, you must cancel your Medicare Advantage plan to avoid paying additional premiums. Contact your carrier or call Medicare at ************** **************** to cancel. How to Obtain Prescription Drug Coverage: UMA cannot issue Part D plans but our partner, SmartMatch Insurance Agency, LLC (SMIA), can. If you spoke to your UMA agent about prescription drug coverage and requested a phone call from one of our SMIA agents, you will receive a phone call from SMIA to set up your coverage after your Medigap plan has been issued. If you miss this phone call, they will leave a voicemail with details about how to get in touch with them. If you fail to reach an agent when you return the call, leave a message with your name and number and an agent will make another attempt to call you back.
Additionally, you can see Part D plan options on Medicare.gov, or call Medicare directly at ************** **************** to set up prescription drug coverage
Thanks again for choosing UMA to help you make Medicare decisions. If you have any questions, please don't hesitate to contact our Customer Care team at ***** ********* Sincerely, Customer Success United Medicare Advisors ***** ******** END OF PERTINANT E-MAIL CONTENT
I never spoke with anyone from UMA, this email says I have a new plan, I should cancel my old one, and get a prescription plan. Blatant fraud!Business Response
Date: 04/16/2024
We apologize for an operational error that sent you an email from our company. This was an internal system error which has been corrected, and we are sorry for any confusion this might have caused.Customer Answer
Date: 04/16/2024
Complaint: ********
I am rejecting this response because: The letter sent to me is a standard letter they are sending to all elderly people, that deceptively tells them to cancel what they have for coverage, and contact their affiliate company to buy insurance coverage. They are spamming and defrauding the elderly!! They need to stop, period!
Sincerely,
***** ******Initial Complaint
Date:03/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was on DCN since 2021 but united health advisor been calling me using different numbers multiple times and agent told me they can’t remove me from calling listBusiness Response
Date: 03/22/2024
Thank you for bringing this to our attention. We have added the phone number you provided to our internal DNC list. Please reach out if you have additional questions or requests. Thank you!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.