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Business Profile

Industrial Property Management

Garrison Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Property Management.

Complaints

This profile includes complaints for Garrison Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Garrison Management Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/26/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The apartment complex I live in is owned by Garrison Management. There is no response from them if you send them letters by ****. Every phone number given or found is Vacant number. The complex is neglected. The management is one person only. they are never here. The manager is here once or twice a month for 2 hours if we are lucky. There is no way to get maintenance done around here. The manager says she does not have the authority to approved maintenance for any of the complex. The manager is not licensed and is supposed to be in this state. The apartments complex has multiple fire hazards, safety hazards, and health hazards. i have even contacted city hall, and they can not reach the owners of the complex as well. the city has the same management company on file as we do. The manager is verbally abusive to all residents except who she favors. The manager plays the run around on all efforts of any tenants to get help, or anything we need while living here. The manager also threatens to evict anyone she chooses for small things while more than one tenant is doing the same thing. The manager threatens to evict so she has control over the situation that is going on here. The manager also does not turn rent. Rent checks, and envelopes will build up in the basket where the office box slot is; you can see it through the office window. The manager will also will share personal information about other residents when you are signing you lease in her office. The manager will tell you information about the other tenants families as in where they live and who they are, gossip, and tell you not to talk to other residents or you will cause more trouble for yourself than anyone else. The manager does this so she can control her situation with being a neglectful manager at this property.

    • Initial Complaint

      Date:10/13/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother ***** ****** is handicapped and has not been able to get her broken toilet fixed for weeks now. She can never get ahold of anyone in the office for help. My mother is handicapped and has had to go to ER for busted eye due to her falling off her air mattress because she can't sleep in her bed due to the broken toilet that has a smell. HER EYE IS CLOSED!!! She calls me constantly crying because no one is ever in the office to help anyone. The elevators are always broken and there are elderly and disabled people who has to climb stairs. The maintenance person stated today that they aren't even getting paid and no one ever answers the phone at corporate. The office is NEVER open for anyone to get assistance. They are making my mother pay rent but are never willing to fix anything in a timely manner. PLEASE PLEASE HELP!! The apartments are called **** ****** ** ***** ** ** ************ ***

    Garrison Management Company is NOT a BBB Accredited Business.

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