Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property manager ignores maintenance issues. My ceiling is falling/caving in. I put in several maintenance request with pictures for this issue which has been constantly ignored. The 1st request being in Feb 2024. Directly below where the caving is there is a glass sliding door. July 20th 2024 I returned from work 1 day to find the glass shattered. I reported this issue as well with pictures to the maintenance portal ,also to emergency maintenance weekend telephone number. A maintenance tech came out and took measurements and I was told that a maintenance man would be out on the 22nd to fix. On the 22nd I was contacted by the property asking what happened to the glass. I explained I didn't know what happened. I arrived to find it shattered. I didn't hear anything from anyone until the 23rd. On the 23rd the Maintenance supervisor called and told me that the glass was broken from the inside. I explained to him no matter what side it was broken from...I wasnt home. I explained to him about the roof/ceiling caving in and maybe thats what shattered the glass. He said it would be fixed by 5pm that day. On the 27th I returned home from work to find the glass had started to fall out onto the floor inside my apartment. I contacted the emergency weekend maintenance by phoneand the office by text to get an update on what was going on (with pictures) and was told by maintenance that I needed to contact the office or the Maitenance supervisor monday the 29th. Asked could I have the number to the supervisor and was hung up on. I called back and finally got an answer again and was told that a tech would be there within 30 mins. Which never showed up. Called the property office on the 29th and was told that I needed to talk the maintenance crew. I explained that the maintenance crew requested that I speak with the office. and It was 11 days they charged me $1,880 for the glass.

• Initial Complaint

  Date:07/09/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since June 2024 I have not received mail, the west port post office delivers our mail and now cant/wont deliver mail because the mail room has been damaged with water and leakage, the roof has falling in and the mailbox's are broken to the point mail carrier will not deliver, I've sent multiple maintenance request and called the office with no reply or anything being done about this issue. The buildings do not have addresses so that also makes it difficult to receive mail/packages. The landlord isnt doing anything about the matter. This has caused me to lose my benefits from delay of receiving important paperwork, I am nearly on my last final from work because i have to leave work early to catch the post office while they are open, this is a big inconvenience for me and is effecting my life, please help!!

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a property owned by Celtic Property Management on January 19th, 2024. The next day, January 20, 2024, I submitted a request for maintenance due to black particles coming out of my bathtub faucet and the stopper not working. Maintenance came the following week and put in a new stopper, completely disregarding the black particles, and closed the request. Thinking they may come back to examine the black particles, I waited a couple weeks before submitting another request. They immediately closed that request and the next request without addressing the issue so I put in yet another one. Maintenance came and inspected the issue, said it was the corroded drain and told me they would be back on Saturday March 23rd to replace the drain. No one came on Saturday so I put in another request on March 25th. **** from maintenance came out a couple days later and inspected the problem and said it was BLACK MOLD that was coming out of the faucet and they will need to replace either the pipes within the wall or the hot water heater. He said he would talk to his supervisor and come back Monday. No one came that Monday and the maintenance request shows "a technician was contacted for this request on 3/29/2024. After not hearing from anyone on this issue for nearly a month, I sent a text message regarding the mold issue. I was told someone named ***** would be out to fix the problem on Friday, May 3rd. It is now 3:30pm on Monday, May 6th, and no one has come to inspect or fix the issue and there has been no further communication. Myself and my children are being subjected to hazardous black mold and I'm only asking to get out of my lease without repercussions due to failure to maintain habitable living conditions.

• Initial Complaint

  Date:01/26/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my lease with Celtic properties management in November and since then i have had nothing but problems from them. in my lease it states i had 48 hours from the time i moved in to address any problems with the unit and there are still things that have not been addressed. But my main concern is the fact i haven't have running water for almost 2 weeks and they keep giving me the run around on fixing something that is a maintenance issue. i reported the problem on the 15th which was a Monday morning. my pipes have been frozen since and they have done nothing to fix or remedy the situation. they supposably sent someone out to look at it, but he was only there for 5 minutes and said to call kc water to get the water cut back on which he told my babysitter. My water was never cut off to begin with and a kc water tech came out and confirmed that the pipes are indeed frozen and need to be taken care of. Per the law in the state of Missouri, a landlord is supposed to provide livable conditions, which includes running water, to their tenants, and unless this is fixed i can withhold rent or deduct the cost of fixing it from my rent. but i don't want to do that. I am paying my rent and bills monthly and maintenance is a part of my lease agreement, but they keep giving me the run around on fixing this. I have small children in my home and i am a single father so coming out of pocket to pay a plumber shouldn't even be an option because i have been told more than once that someone is going to fix this, but it still isn't fixed. the BBB asks for documents and i have SO many of them I'm willing to send everything i got documented if need be. I just want my water working the way it is supposed to, and not have to go as far as reporting this for housing code violations.

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My washer started with this code “ IE” a month ago . I’ve had a couple people come out to look at it ( apt maintenance) but never anything resolved . Then they started just automatically completing my work orders and never coming to my house .
  I’ve had a “ plumber “ threw the Apts come look at the washer , & did t resolve anything . In fact he was more worried about being on camera & flashing my camera when he realized he got caught slamming my washing around an I was watching .
  I’ve had to spend countless money at the laundry mat , as I work construction dealing with demolition & mold . I wash my clothes nightly ! This has been the biggest inconvenience yet . Also proper management is a joke . ******* ****** to be exact she’s rude & doesn’t handle any situation professionally at All. Told me she had nothing to do with Maintnence or those problems ! Can’t ver get a respond or for them to even answer my calls anymore.
  I do have multiple screenshots as well as camera footage for proof !

• Initial Complaint

  Date:05/29/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst Property Management company I have ever had the displeasure of dealing with. They are attempting to charge me for something that I've already paid for as the deposit amount was 1500 not 600 and they don't even have the receipt for the security deposit. I'm having to call my bank to get records from January 2018 because they're crooks trying to steal money from me. Mold, Lead paint, unresponsive maintenance and office team that doesn't care about their tenants and just wants to take peoples money for services that they don't provide.

• Initial Complaint

  Date:04/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I came to look at the property. I did not smell any smoke. ******** *** ***** ****** ***** * later lied when I brought it up and sent me harassing emails and texts regarding the issue, even accusing me of 'demanding to have natural gas lines ripped out' (I had smelled gas in both buildings when I viewed the property and mentioned there was a leak and it was unhealthy) and I was texted "you are not allowed to talk to anyone, including prospective tenant ts about the property". I had told a prospective person I met on the lawn it was smoking when he asked me about it and he stated that he was not told it was a smoking building and that he was also, like me, allergic to it. We, tenants, have also notified Celtic in recent months of a lack of hot water in the Fall/ Winter when they turned down the only 2 water heaters they have for 8 apartments and potentially 16 people. I did not have hot water for at least a month and a half and they gaslighted me and yelled at me on the phone when I complained it was a health issue. I saw and reported a bunch of questionable people going to the building and asking me to get in to go to 'apartment up there (pointing to number 5's veranda)' but they didn't know the person's name or even the apartment t number. Whilst I stood there, they got a text with the number. Since then, homeless people coming and going. Number 3 has had screaming matches and I reported it, but Celtic used her backlash response of accusing me of 'lurking' in the grass when I took my dogs to pee next to the lot. Also- needles and food left in the basemen and break in to the mechanical room and a whole plaster board wall that was smashed throughOne of the people left their ID card.. I called the emergency number when I saw this and sent photos of the smashed basement wall and ID. I was told to call about disturbances but they do not answer. They also used my anxiety and depression. They refuse to pick up dog poo or empty the poo container.

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern:
  I want to file a complaint against Celtic Property Management ** ****** ** ******* ******* ** ***** ** ***** ****** ** ****** *****.
  I am attaching letter I sent on August 8th requesting return of my deposit for lease I had with them. I gave sufficient notice and moved to ****** **** mid July. I had been hospitalized for several weeks, unable to work or even care for my 8 year old daughter.
  To date, they still have not refunded my deposit. The apartment had mold and other needed repairs which were never corrected no matter how many times I notified management of issues that are a health hazard. There are other former residents stating same problems in reviews, so this is a known
  I am a single mother who needs the income to support both my daughter and myself. The rental companies do this to tenants all the time. They refuse to give our good faith deposit money back to us. They keep it, claim falsely about damages that as a reputable business woman I would never consider
  Mold is evident on items I had in that apartment. I did not ask for compensation for my hospitalization that was not covered by insurance. I simply requested the return of my initial deposit given when I
  moved in.
  I am respectfully asking for your help. The Health Department should go and check units. Mold is a very serious health problem and families should not be living in units such as exist at ****** ** *******. My enclosed letter states more details for your review and consideration.