Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AB may is selling memberships under false pretense. And stealing from customers. We signed up for a service membership that is supposed to include services they told us that services were included that are not. We asked these questions several times and were lied to on purpose to steal $75 from us. They are scamming people!

  

  Business Response

  Date: 07/23/2025

  ******** 

  I sincerely apologize for the incidents and miscommunication on our end regarding the service plan. This is not the customer experience we strive for and we hope to make this right. With that being said, I am going to refund a years worth of your membership payments. Looks like you've been paying $70 monthly, so the total refunded amount will be $840. Again, I'm so sorry for the frustrations and inconvenience we may have caused. We will use this situation to better equip our company to better explain the details surrounding our memberships. Thank you for your continued patience through this. If you need anything else, please give us a call or text us at *************

   

  Thank you!

  Customer Answer

  Date: 07/23/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An internal pipe leak in a wall destroyed our guest bathroom and the surrounding walls, flooring, and ceiling beneath. AB May came out and cut holes in multiple rooms to find the source of the problem and then fix the issue under the home warranty we still currently hold with them. We then went through our personal insurance on the build back from the damage and then did the reconstruction off the affected areas.
  
  It being a guest room that is not frequently used; months later we noticed the exact same issue was still occurring. After having an AB May technician come back out it was determined the prior issue was never actually fixed and even from their own photos from the initial discovery the technician said you could see the watermarks.
  
  As instructed by their technician we went back to our personal insurance and were told it would be a part of the same claim from before. Then once we got the full story to our carrier, we were told since AB May did the fix under the home warranty that their insurance would be who we file a claim with.
  
  I officially submitted a claim over the phone with a customer service/claims rep in October 2024 ago. My personal insurance company has also been reaching out to AB May and their insurance provider 'Union Insurance Company'. I was told I would be receiving phone calls or emails with next steps 'soon' from the woman I spoke to that day. Since then I have called a number of times and submitted a messages through the AB May's online portal, as well as, directly to their customer service email.
  
  The biggest issue I have is that we have not received one call or email regarding this claim from them in around 8 months of directly trying.
  
  We have now been without a fully functioning bathroom toilet since the resurfacing of the issue came about almost 18 months ago. In that time, our kids have become potty trained and it is becoming increasingly more inconvenient to be down one toilet in our home.
  
  Any help is very much appreciated!

  

  Business Response

  Date: 06/30/2025

  ****

  Thank you for bringing this to our attention. I am reaching out to the person who handles the insurance portion on our companies side to find some answers for you. This is not the type of experience we want any of our customer to have. I have your account details and will reach out to the number on file with any updates. 

  Thank you for your continued patience throughout this situation. 

  Will be reaching out to you today regarding this matter. 

   

  Thank you!

  Customer Answer

  Date: 07/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Not for any one reason. I just have not heard from them other than that they have received my initial BBB communication and that they are chasing things down internally. Nothing else has been communicated or resolved yet. 
  
  
  
  Sincerely,
  
  
  
  *** *****

  

  Business Response

  Date: 07/14/2025

  Good morning!

  I apologize for this continued delay and lack on communications on our end. I want to ensure you that I am delivering this information regarding your situation to the Manager of the plumbing department. He should be in contact relatively soon regarding this incident. We want to make this right and take care of you. Thank you for your continued patience. I sincerely apologize it is taking this long. 

• Initial Complaint

  Date:05/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction with the service, on April 1, I received from AB May during a scheduled seasonal check and cleaning of my HVAC system. Within just five minutes of arriving, the technician informed me that my coil was dirty and leaking and immediately recommended replacing the entire unit rather than addressing individual issues. When I inquired about cleaning the coil and drain hose, he dismissed the idea, saying it wouldn’t help, though he did assure me he would clean the hose. He also claimed he would rinse the outdoor unit with a hose, which he never did. Instead, he insisted the outdoor unit also had a leak and quickly called in a sales representative to push a full system replacement.
  
  Following the visit, I was inundated with sales calls for two weeks. When I finally turned on my A/C a month later, it blew warm air — a problem that was not present before their visit. I contacted a trusted HVAC company, who discovered the outdoor unit wasn’t functioning due to a screw that had been loosened, causing a Freon leak. Which caused me to pay an additional 400 dollars to add Freon back. A week later, the indoor unit began leaking water, and it was found that the drain hose had not been cleaned as promised, resulting in a clog that I cleaned my self. I did not pay 79 dollars to AB May just to come tell me I need a new unit, they did not do any of the services that was advertised.
  
  This entire experience has led me to believe that the technician’s goal was not to maintain or repair my system, but to intentionally sabotage it in order to sell me a new unit. This behavior is not only unethical but highly unprofessional, and I believe AB May should be held accountable for these actions. I respectfully request that this issue be investigated and appropriately addressed.

  

  Business Response

  Date: 05/27/2025

  *********

  I deeply and sincerely apologize for the experience you've recently had with AB May. Based on the situation you described, that is not the experience we want any of our valued customers to have.  I completely understand the frustration and can see where we failed to meet the service standards we strive for. I can ensure you this will get relayed to the proper management channels as we look into what happened. 
  
  
  As a result, I wanted to let you know that I am going to push for a refund of the $79 for the original job. 
  
  
  Again, I'm so sorry for the experience you've had. If there is anything else I can do, please don't hesitate to reach out to us.
  
  
  Thank you for your time. 

  Customer Answer

  Date: 05/31/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ********* ***********

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a leaky faucet in our master bedroom. We have the bronze plan and pay $264.00 a year and they keep up on your HVAC and get discounts. They charged me $75 just to come out. I was told that they would have to install a faucet and shut off valves for $912.00. I was not expecting to spend this. They never told me about the changes to their policy changes.
  
  I want my $75 back and for them to leave me alone.

  

  Business Response

  Date: 04/08/2025

  Dear Mr. ****** 

  We have looked into your account for the $75.00 refund. The check you sent in for payment was returned so instead of offering a refund we will just write off the $75.00 and call it even in attempt to resolve this matter. You no longer will owe us $75.00 

   

  Sorry for the inconvenience

   

  T**** **** 
  
  ** ***

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a heat and cooling system from AB Mat with a 12 year warranty that is still in effect. I had basic maintenance done on January 10th. Last night my heated stopped working. This was the first time that had ever happened. I called AB May expecting that they would respond with a service call in a reasonable manner considering it is cold and I have no heat. They told me someone would get back with me soon, but that it would cost $125 for a service call. This surprised me greatly considering the warranty promise that was made when I made the purchase.
  
  I get a call about an hour later from a tech that said he was too backed up and to call again in the morning. All the while the temperature in my house was dropping, I made my dissatisfaction know but resided myself to the situation at hand and tried to get some sleep.
  
  I was told that I would receive a call in the morning, but not having any confidence in the company or service, I decided that I had better be proactive or I could potentially be sitting here the following day without heat. When I called the person on the phone was very trite and said she had no idea when the service person would be out because they were already working on other jobs. I couldn't believe that other customers had been place in front of me considering that I had called 7 hours earlier, but was not place in line to have my heater serviced. Again the response was basically "oh well" we will call you whenever.
  
  All this to say if you are a potential customer of AB May and thinking of buying a system from them with a quote warranty, do not trust them. I will be looking elsewhere next time.

  

  Business Response

  Date: 02/03/2025

  ******

  I apologize for the lack of communication on our end. I'm sorry for any inconvenience we may have caused in the meantime while you were waiting for your service. We will make sure to assess and correct our team to make sure something like this doesn't happen again in the future. Even though this does not make up for our short comings, as an extra apology, we'd like to waive the next 3 months of your monthly service plan. If this sounds okay, please let us know and we will notate your account accordingly. 

   

  Thank you!

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment with an A.B. May electrician on January 10th to give me an estimate for replacing strip lights in the kitchen, office, and master bathroom, install a timer switch for outdoor lights, and to repair/replace one floor outlet and install an outlet in my closet. There was already an outlet in the closet, but it was covered with a plate, so Joseph (their electrician) did not need to cut a hole to run the wiring. All he had to do is remove the plate and connect the outlet to the existing wire. I requested an outlet with a USB and USB-C port to charge my phone and other devices, but he installed a regular outlet (SEE picture) with neither port. He charged $313 for this very simple task and estimated $1,400 to replace the floor outlet. Joseph did not provide an estimate for the strip lights because he said needed time "to think about it," but given the excessive other charges, I do not want to know what he would charge to replace the strip lights. I understand that electrical work can be expensive, but none of this work requires cutting into drywall, flooring, or otherwise new installation. I called the company a few days later per their response to a review I posted, and I got the runaround from whoever answered the phone. They have no intention of resolving this matter, and I suspect that their response was intended for others who read the reviews, not as a genuine effort to resolve my complaint.

  

  Business Response

  Date: 01/23/2025

  ******* 

  Thank you for bringing this to our attention. I am escalating this over to the manager of the department and they are looking into it to see how we can make this right. We want to investigate this a bit further. Thank you for your patience during this situation. We will be in touch soon.

   

  Thank you!

  Customer Answer

  Date: 01/27/2025

   
  
  Complaint: 2*******
  
  
  
  I am rejecting this response because: the business has not followed up with me as promised.
  
  
  
  Sincerely,
  
  
  ****** *****

  

  Business Response

  Date: 01/28/2025

  This is being settled and a refund has been initiated on our side of things. No more communication is necessary through BBB avenue. 

  Customer Answer

  Date: 01/31/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, if I do not receive the $402.00 refund promised by A.B. May within 10 business days, I will submit a new complaint with the BBB. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on Saturday for a clogged sink.
  I was told I could not get service until Monday despite the Gold Agreement stating service within 24 hours.
  I took off work for my Monday service, but the did not show.
  I was informed they would come on Wednesday morning.
  I took off work again, only to have them no show.
  I have waited 4 days to have the kitchen sink unclogged.
  Avoid AB May.

  

  Business Response

  Date: 01/16/2025

  Thank you for reaching out to AB May! I apologize for any inconvenience we may have caused. I would like to try to make this right for you! Would you mind providing me with your account details so I can look into the situation? Thank you!

  Customer Answer

  Date: 01/16/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  AB May did send a technician out after I had left.  The tenant stated they looked at it, said I needed a plumber and left.

  I called to find out what happened because I was not contacted by the technician. I was told that I would need to schedule another appointment to have the situation addressed.

  I scheduled another appointment for Thursday. I am still waiting for a plumbing technician. 

  
  
  Sincerely,
  
  
  
  **** ********

  

  Business Response

  Date: 01/28/2025

  ***** 

  I completely understand the frustration. Since we did not hold up our end and lacked on our communication efforts, I would like to offer to refund you the last three months of your service plan payments for your property at **** ******* ******. Again, I apologize for the situation and inconvenience this has caused. Let me know and I would be happy to get this refund process started. 

  Thank you.

  Customer Answer

  Date: 01/29/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of refunding my last 3 months of payments is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:01/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told a check would be sent out Dec 30, by the technician, who called and provided all details and dates which were correct. After not receiving anything I called on Jan 8 at 8:12 am to check on it. The agent told me it was sent to St. Louis for processing and would take 1-2 weeks and could provide no more info. It was a frustrating call with an arrogant agent.
  I asked to escalate and was told NO, the agent worked accounting for 2 years and knew everything. The call was terminated by the agent due to refusal to help a customer.
  I don't care about the money it is the lack of service skills that concerns me. I sent emails which also never even got acknowledged. I need to know if this is your new customer service, which is fine, but I will look for a new company.

  

  Business Response

  Date: 01/17/2025

  ****** 

  I am sincerely sorry for your experience with us and the lack of communication on our end. I pulled up your account information and I am looking into it to connect the dots on what happened. I can assure you we will be taking this seriously and taking the appropriate action/coaching. Here at AB May, we want to ensure the best customer service and experience possible to all of our customers. I do want to make sure you were properly taken care of. You did receive the check? 

   

  Thank you!

  Customer Answer

  Date: 01/22/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

  This is the first person that has taken any additional steps from a customer service perspective. However, I still have not received the check being referenced.
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have the highest warranty plan through AB May for our rental to assist with peace of mind while trying to provide a quality experience for our tenants. We were informed of a water heater leak on Sunday. We called on Monday to get someone out. They arrived on Wednesday and gave us a quote which is attached. I have worked in construction before and thought it was crazy to have a quote for a water heater with expansion tank come in over $3400 so I called. ***** a technician shared with me companies in the area have the same price. I thought $1000/hour for labor is crazy.
  
  I called to four different local places for the same work and it came in at under $2000. Not to mention the pressure regulator is a couple hundred cheaper elsewhere as well. So I again called back. They sent another technician who quoted me $81 less with maybe another $250 off. All the while our water heater is being suggested by the second tech to turn off until fixed. I reached out to speak to a plumbing supervisor (one of who I know is out of town...I asked for the other one)...guess who is not available while all of this is happening? This person.
  
  So here we are, paying a monthly fee (being raised to $100 in August) and being quoted a higher amount for repair services that are cheaper EVERYWHERE else I called who they say they connect with to have a common price point. I feel quite sorry for those who just accept the contract and sign...sure hoping this supervisor gives me a call back soon. $4192 for a water heater, expansion tank and regulator...still shaking my head at the audacity of AB May.
  
  To their credit they did say they do not purchase their State water heaters from **** *****. They are the BEST and their technicians will do it right. And they do understand my frustration.

  Customer Answer

  Date: 07/19/2024

  The company and I settled on a price. The agreement was for the water heater and pressure regulator to be installed this evening with the chimney liner to be done later when coordinated with the chimney company. When the tech arrived he called to let me know the payment would need to be made in full in order to move forward. I shared with him that was not part of the agreement. He called his supervisor back and then called me back stating we could pay half now and then half when the other work was completed. Or he could do no work tonight and we could pay it all when all the work was completed. I asked him to have his supervisor call me directly as these were not the previous agreements. I have screenshot what I signed where it states the money will be paid upon completion. 

  

  Business Response

  Date: 07/22/2024

  Thank you so much for bringing this to our attention. After looking into your account it seems we have settled this with you over the phone and have made an adjustment on your behalf. Please let us know if there is anything else we can help you with. We can be reached at ###-###-####

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged 80.00 for **** Plan but we canceled it before being charged.

  

  Business Response

  Date: 06/24/2024

  Dear *** **********, 

   

  Thank you for letting us know about your charge after the plan was cancelled. We will be refunding you $80 for the gold plan. Hopefully you decide to use us again in the future!  

  Thank you for choose AB May.