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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 2024 receive free consultation and xray images as part of a promotion from Aspen Dental. Declined any continued appointments or treatments after that date, yet was charged $1,613 for additional services that did not occur. Spoke to local and corporate offices to resolve charges, and they said they were taken care of, but they have since been sent to a debt collector.

    Business Response

    Date: 07/11/2024

    Response attached.

    We are writing to acknowledge receipt of the complaint filed by ********* ****** regarding their experience at the Aspen Dental branded practice located in Kansas City, MO which is independently owned and operated by MO Dental AS ****** **** ****
    Upon receiving the complaint, the office that treated the patient will initiate an internal review of the issues raised. A team member from that office will then be reaching out directly to the patient to discuss the details of the complaint and work towards a mutually agreeable solution. We appreciate the Better Business Bureau's role in facilitating communication between consumers and businesses and take this matter seriously. Rest assured that we will make every effort to rectify the situation and provide a positive outcome for the patient.
    If you have additional questions, please do not hesitate to contact me. Thank you for your attention to this matter.

    Business Response

    Date: 07/11/2024

    Response attached.

    We are writing to acknowledge receipt of the complaint filed by ********* ****** regarding their experience at the Aspen Dental branded practice located in Kansas City, MO which is independently owned and operated by MO Dental AS ****** **** ****
    Upon receiving the complaint, the office that treated the patient will initiate an internal review of the issues raised. A team member from that office will then be reaching out directly to the patient to discuss the details of the complaint and work towards a mutually agreeable solution. We appreciate the Better Business Bureau's role in facilitating communication between consumers and businesses and take this matter seriously. Rest assured that we will make every effort to rectify the situation and provide a positive outcome for the patient.
    If you have additional questions, please do not hesitate to contact me. Thank you for your attention to this matter.

    Customer Answer

    Date: 07/16/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,


    ********* ******

    Customer Answer

    Date: 07/16/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,


    ********* ******

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking to purchase upper dentures. They told me I would also need a lower partial Because I only had six teeth on the bottom. I agreed to that. They asked for my ins. wich is *****. They told me I had to also go through a company called *******. I was approved for $3000. I did nt under stand because my ins. also offerd up to $3000. After many many Appointments and me ending up paying ******* four payments of $150.00,I still have no dentures or partial

    Business Response

    Date: 09/16/2022

    Response attached

    Thank you for the opportunity to respond to the complaint filed by **** ******** on behalf of the 
    Kansas City, MO Aspen Dental branded practice, owned and operated by MO Dental ** ***** *** *** 
    We will be responding to the consumer directly on this communication.
    The Aspen Dental network is committed to breaking down barriers to care. Each independently owned 
    and operated location and care team has the autonomy to work with patients, so they receive quality 
    care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are 
    raised, living into our commitment to say “Yes” to quality oral care.
    I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to 
    federal privacy laws.

    Customer Answer

    Date: 09/17/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Regards,



    **** ********

    Customer Answer

    Date: 09/20/2022

    No refund has been sent as of 09/19/2022

    Business Response

    Date: 09/25/2022

    This case is still under review.  Please allow more time for a response.

    Customer Answer

    Date: 09/26/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]



    Complaint: ********



    I am rejecting this response because:



    Regards,



    **** ********          This complaint has not been resolved. And the ******* company that they deal with believes that I owe them money.      09/26/2022.

    Business Response

    Date: 10/25/2022

    This case is still being reviewed.  Please allow more time for a response. 

    Customer Answer

    Date: 10/27/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]



    Complaint: ********



    I am rejecting this response because:     I would also like to file a complaint against ******* ** **** ********  * * *** *****    ******** *** ********** They expect me to pay back money to them that I never got.



    Regards,



    **** ********

Aspen Dental is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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