Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address a severe and ongoing issue regarding the habitability of my apartment at ***** ********* ******]. Over the course of my tenancy, I have experienced **three separate incidents where my apartment was rendered uninhabitable**.
  
  Specifically, this includes two prior relocations due to issues, and most recently, a significant incident involving **worsening leaky pipes** that again made my apartment uninhabitable. During this last incident, the decision to relocate me to my current unit was made under extreme duress, as I was faced with a **sopping wet and unlivable apartment**. This was an emergency decision, not a compensation for the recurring issues or a new, binding lease agreement.
  
  Crucially, it was **expressly agreed upon in writing by a previous leasing agent that I would be able to move out without penalty** due to the repeated uninhabitability and the broken lease agreement. Unfortunately, it appears this critical agreement was not communicated to the current leasing team, leading to a new lease being signed under duress and the current penalties I am facing.
  
  Given that my apartment has been uninhabitable on three separate occasions, the original lease agreement has been fundamentally broken, as well as the agreement with the previous leasing agent about terminating my lease. I no longer wish to reside at Lucas Place Lofts and firmly believe I should be able to **vacate my lease without any repercussions or penalties.**
  
  I have extensive photos and videos documenting the conditions of the apartment during these incidents, which I can provide upon request.
  
  I respectfully request that Lucas Place Lofts honor the agreement made regarding my ability to move out without penalty. My

  Business Response

  Date: 07/02/2025

  To whom it my concern,

  
  We are writing in response to
  the recent letter we received regarding ******* ******* and her concerns.

  
  In January 2025, a pipe
  located above *** ********* apartment home at *** **** *** ******* ********* ***** Kansas City, MO 64105, broke and caused flooding. In an effort to resolve
  the matter and accommodate her situation, *** ******* was given two options: to
  transfer into another available unit onsite or to be released from her lease
  agreement without penalty. She elected to transfer to another apartment located
  at *** **** *** ******* ********* ***** Kansas City, MO 64105.

  
  Upon her move-out from
  ********* ****, charges were assessed due to trash and personal items being
  left behind. However, *** ******* was credited $400 from her deposit, in
  accordance with a prior agreement communicated by a former property manager.

  
  Since her transfer, *** ******* has communicated—both via email and in person—about ongoing financial
  hardship and has requested to be released early from her lease without
  incurring the standard lease break penalties. While we understand and empathize
  with her circumstances, we want to note that there have been no reported issues
  with her current apartment home at #309. Please let it be known that *** ******* has lived in her current apartment home for six months with no issues. 

  
  Lucas Place Lofts has made
  every reasonable effort to accommodate *** ******* throughout this process. As
  outlined in her current and signed lease agreement, she would be required to
  submit a 30-day written notice along with payment of the lease Buy-Out fee
  totaling $2,408.00 in order to terminate her lease early.

  
  Please feel free to contact
  our office should you have any further questions or require additional
  documentation.

  
  Kind regards,

  ******** *******