Business ProfileforItty Bitty Toes

I am writing to file a complaint against Itty Bitty Toes regarding my recent order of a dress (order ********). On August 29, 2023, I placed an order for a dress from their website for a total cost of $311.51. The estimated shipment time was stated to be between 5 and 7 days well in time for our event in October. However, on September 1, 2023, I received an email from Itty Bitty Toes stating that they were unable to make the dress as they could not source the correct fabric. They requested me to select an alternative dress instead. In response, I promptly chose another dress as directed by them on the same day. On September 4, 2023, I received another email stating that they were still unable to source the alternate fabric but could offer me another alternative (#2). Finally, on September 5, 2023, they informed me that they had found the fabric and assured me that my exchange would be processed immediately and put into production. Unfortunately, after weeks of waiting and no updates from Itty Bitty Toes regarding my order status, I reached out to them on October 24th for an update. Later that day, they responded with apologies for not sending the order yet. Furthermore, despite their failure in sourcing the fabric and delaying the process multiple times, they are now refusing to provide a refund for my order. This has caused great inconvenience and disappointment on my part as a customer of Itty Bitty Toes. Their lack of communication and inability to fulfill their promised delivery time has resulted in me not receiving my ordered dress in time for my event. Therefore, I am seeking your assistance in resolving this issue with Itty Bitty Toes and requesting a full refund of $311.51 for my undelivered order. Thank you for your attention to this matter.