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Find a Location

KC Loft Space has 1 locations, listed below.

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    Business ProfileforKC Loft Space

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    200 W 5th St, Kansas City, MO 64105-1141
    BBB File Opened:
    8/1/2011

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    10/17/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    My husband and I moved into ******** *** ******* lofts, by KC Loft Space, in July 2021. Since moving in, the elevators have been down longer than they’ve been consecutively working. When they are working, they’re loud, lurch, and rattle about in the elevator shaft and they never stop at the correct floor - usually a few inches above the desired landing. One has currently been out for over 2 weeks and the second is not working as of this weekend. The property manager assures us tenants that it is an insurance issue and they are working on getting them fixed with no timeline given. I am pregnant and live on the sixth floor. I also worry about my elderly and disabled neighbors - with them claiming to be an accessible building, climbing stairs is not that. I do not feel safe living here and our cars being broken into and having issues with theft and neighbors smoking weed constantly so my unit smells does not help. Plus the price we pay leads me to believe these issues should be fixed.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    John B

    1 star

    05/16/2022

    Unity City Lofts or KC Loft space is one of the most poorly managed apartment complexes in the downtown *********** area... They oversee a number of different buildings and units, but are totally understaffed in every staffing position. From maintenance to leasing to security all the way down to the non existent emergency number to contact during off hours... Having stayed in a few different complexes downtown, I can't believe the drop in quality from a $1600 rent payment in the crossoroads compared to $1400 here. I would steer clear of this place for many reasons, one of the biggest ones being everything is broken! Old elevator, old garage door and they will remind you that you accepted an old building. However I was unaware I accepted residency into an old building where the owners only fix things to increase their profit.. aka all the money being used to improve the rental units but not the 18 year old garage door. They also told me I had old windows thats why they were leaking air (and then fixed them easily within a few days)... Lots of NEW, UPDATED and resident friendly places in town. This is hardly one of them.... Their rating of an A- is laughable

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