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Find a Location

Hideout Harley-Davidson has 1 locations, listed below.

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    Business ProfileforHideout Harley-Davidson

    Motorcycle Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    5014 S Main St, Joplin, MO 64804
    BBB File Opened:
    1/21/2021
    Years in Business:
    11
    Business Started:
    1/30/2013
    Business Incorporated:
    11/7/2012
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Suzanne Kelly, Controller
    Contact Information

    Principal

    • Ms. Suzanne Kelly, Controller

    Customer Contact

    • Ms. Suzanne Kelly, Controller

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/05/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Well, my complaint is longer than the characters allowed on this, but in summary, not only was I sexually harassed by an employee named **** but they went ahead and gave my sale to that person when he wasn’t the one who sold me my bike then when I went to finance and I specifically asked for gap the whole entire time I was in the office, it was never given to me, detailed to me, or put in my pay for work when trying to find a resolution, and came up with a resolution, especially when calling corporate, I have been thoroughly ignored and told by corporate that I have papers that I can sign going ahead and adding the gap insurance but because finance department got mad and didn’t know what they were doing and trying to ask me for more of a down payment that wasn’t needed they decided to call finance and tell them I didn’t want this deal when that is not true so I’ll be looking to hire an attorney to fix this. I corporate and finance with Harley already know everything that’s going on, and the fact that y’all are throwing a fit. I at least woman and up, apologized for raising my voice at the fact that I thought I would have to turn around and pay another down payment on the same bike. I already owned when all they wanted me to do was go in and re-sign the same paperwork. Nothing else was needed so I feel that this company is asking for more money than what is necessary, and instead of working with your customer, they are making their own decisions and telling people that I have to file a whole Nother credit application and put a whole Nother down payment on a bike that I’ve already put a down payment on when corporate already told them that all I needed was to go in and re-sign paperwork. It was that easy, I’ve already spoken with a few attorneys already. That says I have a really good case. He recommends I highly recommend ******** ****** ******** in Springfield because my buying experience with my second bike was better I have my own business of five years I don’t lose papers.
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    Customer Reviews

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    Local BBB

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