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          Find a Location

          Liberty Utilities has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Liberty Utilities

              602 S Joplin Ave Joplin, MO 64801-2337

            • Liberty Utilities

              PO Box 127 Joplin, MO 64802-0127

            • Liberty Utilities

              215 W Main St Branson, MO 65616-2766

            • Liberty Utilities

              201 W Brick St Ozark, MO 65721-9132

            • Liberty Utilities

              1750 S 15th Ave Ozark, MO 65721-8950

            Business ProfileLiberty Utilities

            Electric Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            602 S Joplin Ave

            Joplin, MO 64801-2337

            Visit Website
            (800) 206-2300

            Customer Reviews

            1.24/5

            Average of 17 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            36 complaints closed in last 3 years

            25 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 114

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Liberty Utilities has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Liberty Utilities

                602 S Joplin Ave Joplin, MO 64801-2337

              • Liberty Utilities

                PO Box 127 Joplin, MO 64802-0127

              • Liberty Utilities

                215 W Main St Branson, MO 65616-2766

              • Liberty Utilities

                201 W Brick St Ozark, MO 65721-9132

              • Liberty Utilities

                1750 S 15th Ave Ozark, MO 65721-8950

              Headquarters
              602 S Joplin Ave, Joplin, MO 64801-2337
              BBB File Opened:
              3/5/1999
              Years in Business:
              114
              Business Started:
              10/16/1909
              Type of Entity:
              Corporation
              Alternate Business Name
              • Empire District Electric Co.
              Business Management
              • Angie Simkin, Manager
              Contact Information

              Principal

              • Angie Simkin, Manager

              Customer Contact

              • Angie Simkin, Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              36 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/16/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              Since September 2023, I and individuals within the subdivision I live in have not received our monthly gas/sewer in due fashion. I and others were informed that they acquired the company Empire and they are having billing system issues with a new system. I kept checking the website and finally got an amount due in ******* 2024 of over $300 (they combined all the months missed). Then I just received my next bill that was for ******* to March that was over $200. I believe that they should have never switched over to the new system that is having this much of a problem. I worry about those individuals within the subdivision that are retired and on a fixed income to receive bill much later (there was a report of a $700 bill). If the company can not produce monthly bills as agreed, then the consumers should be compensated due to their failure to handle the situation responsible.
              Read More
              Read 35 More Complaints

              Customer Reviews

              17 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              David D

              04/15/2024

              The company has done work here and my plumbing failed. I had to hire a plumber to correct the problem. The water and sewer were backed up.
              Read 16 More Customer Reviews

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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