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Business Profile

Fast Food Restaurants

Burger King

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Location: ******************************************** - Genl. Mgr. - ****** I bit into the burger and realized that there was spit on my hand, my left palm, after I bit into the burger. I almost ate someone&#**;s spit. I don&#**;t have any enemies there, placed the mobile order and I don&#**;t know if I was their target but I was the victim. So I reached out to the general manager, ******, about this matter and he did not do anything about it. I told him I got a hold of corporate and he said that I did the right thing and they would probably get a hold of me. I didn&#**;t even get my money back.

    Business Response

    Date: 07/10/2025

    I offered her a refund but she has not come back up here.  

    Customer Answer

    Date: 07/13/2025

    Complaint: 23491786

    I have reviewed the business' response and am rejecting it because:

    upon calling and speaking to the manager for the last time.

    I was told due to using the mobile app that I had to go through the mobile app to get a refund. That it is a different system of payment. If this was not the case I wouldve came in that following Wednesday when the manager returned to work.
    I never received a call and had to reach out to them to inform again about the issue and ask about the communication status.*    This is also when I told them Im just wanting a refund and for his upper to communicate with me about the issue. Things when I was told about the refund payment issue.

    Note  * Mobile App *** did end up refunding me and was very sorry about the incident & concerned about what happened.- It may have took a minute, but I appreciate them communicating with me and solving the issue.


    Thank You
    Sincerely,

    China ******

Burger King is NOT a BBB Accredited Business.

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