Complaints

This profile includes complaints for Landmark Dodge Chrysler Jeep Ram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Landmark Dodge Chrysler Jeep Ram

  1900 S Noland Rd Independence, MO 64055-1316

• 

  Landmark Dodge Chrysler Jeep Ram

  7820 E 171st St Belton, MO 64012

• 

  Landmark Dodge Chrysler Jeep Ram

  1857 S Noland Rd Independence, MO 64055-1313

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB of Greater Kansas City,
  
  I am filing a formal complaint against Landmark Dodge, located at **** * ****** **, Independence, MO 64055, regarding substandard repairs on my 2021 Dodge Challenger Scat Pack. Despite paying approximately $26,000 and engaging with the dealership over several months, the repairs remain incomplete, and the dealership has failed to address my concerns professionally. Below is a detailed account of the issue:
  
  In May 2024, I entrusted Landmark Dodge with repairing my vehicle, expecting work to meet Dodge factory standards. The repair process took approximately 75 days, with initial completion in July 2024. I communicated with service technician ***** on multiple occasions (including May 24, June 5-7, June 14, June 28, July 3, July 5-10, July 13-17, July 23-25, July 31, August 5-6, August 9, August 12-13, and October 15, 2024) to monitor progress. ***** assured me of quality repairs, but upon pickup, I noticed misaligned body panels, unusual noises, and reduced driving performance.
  
  When I raised these concerns, I was met with dismissive responses, including “You get what you pay for,” “Your car will never be the same,” and “I don’t know what to tell ya, Fred, you’re probably beat out of this deal.” I also requested a loaner vehicle in July 2024, given the high repair cost, but was denied, which I found to be poor customer service. I then contacted Service Manager **** ******* on several dates (including August 14-15, September 3, September 6-7, September 13, October 3, October 8-9, October 11-12, October 31, 2024, and April 3, 2024, though I believe the last date may be a typo) to address the issues, but received no satisfactory resolution.
  
  PLEASE SEE ATTACHMENT FOR FURTHER INFORMATION!!

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today something happened that hadn’t happened to me since being decalred disabled.
  This morning i went to Landmark Dodge Chrysler Jeep to get help finding a fuse for my truck. I was pulling a trailer but the parking spots were empty so i pulled in still leaving some available.
  After being inside getting help, i went outside to check a fuse number and that’s when a Landmark employee confronted me and began badgering me because of where I was parked.
  As I went in to tell the parts department I was leaving, the employee followed me still badgering me.
  I explained that I have a disability and his actions toward me were causing me physical issues. His response was almost more than I could take, “Get OVER IT!”
  When I called him out on his words, he told me not to try that **** with him.

• Initial Complaint

  Date:03/10/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see attached
  I had hybrid battery recall when i took it in for service

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a hit and run accident the day before Cinco de Mayo my vehicle was totaled out. I decided to go to Landmark Jeep hoping to get a nice reliable vehicle for my children and myself. Originally in the first visit I test drove a Black Jeep renegade which I put 800 dollars down & drove for about a week waiting for them to finalize paperwork, that friday I was told the bank did not approve me for that truck. I was very upset & demanded my money back but due to the fact I want to build credit to provide a better lifestyle and have already purchased multiple others from buy here pay here’s I let them convince me to trust them they put me in a blue Dodge Journey 2017 & asked for 1200 more down within a week. they next Friday I came with 750 they accepted it & put me in a gray Dodge Journey 2018 with an agreement to come back with the rest asap . that someone traded in the day before, it made a very loud knocking sound which they agreed to check out the day after it broke down! The Journey broke down on me within a week! They towed it and promised a solution, here we are 3 weeks later and I’ve been in a loaner Renegade their trying to tell me I hit a deer which I know for sure was not the case, even told me to call & file a claim as if i would ever take blame for something i didn’t do! **** also kept pressuring me to call Chrysler Capital & tell them the car is driving fine & finalize the deal knowing that my car was not in my possession! On top of the fact when the bank called to do my interview they claimed that I put down 1700 when I gave 1960 so I had to go in and demand my money back! This experience has been absolutely devastating

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 5th I purchased a truck and after driving it 90 miles total by the next day the head gasket blew. I called the dealership and they had me tow it to them for another 600.00. Once they looked at it they stated that they "did not want to screw me over" and would fix it for another 1900.00 but that they did not have to because it was sold as is. I chose to have someone else fix the issue and paid 1700.00 to them. After one day the head gasket blew again after 10 miles. The shop that then looked at it stated that due to head gasket sealant being put in the vehicle in order to sell it that the whole engine was now blown and will cost 15,000.00 more to get it running. At the time of purchase I was given an inspection done by there master mechanic. I am a small business owner and this was to be a work truck for my company. I now have no work truck, no savings and have had to miss work and jobs due to dealing with this issue.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service center has had my Jeep since early May 2023 and can't fix it. They misdiagnosed it, couldn’t find my warrant because they didn’t put my VIN in the system. GSM ***** won’t purchase the Jeep from me unless I purchase a new vehicle from him. GSM **** ******* won't talk to me or return my calls. I have paid over $1000 for a rental car and can’t get an answer as to when my vehicle will be fixed even.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Drop off date: 9/06/22
  Pick up date: 12/22/22 4 MONTHS LATER. Didn’t provide me w/ loaner or rental or any option. Was originally told that it’s usually 3-5 weeks for a turnaround on vehicle being serviced. I had extended warranty that dealership struggled to work with, several wks of supposedly going back & forth on phone, before adjuster was able to look at vehicle, when again, I was originally told 48 to 72 hours. Throughout the process I had the service technician tell me on the phone that they were going to put my truck back together, because they were done working with the warranty company. Ended up having to speak to the manager to get the ball rolling once again. Very frustrating!
  During the 16 weeks my truck was in the shop I lost a lot of wages, & lost my job in the process, since I didn’t have any transportation. Not the issue.
  During the time my truck was in the shop, there were several repairs performed, one of which was the rear main seal needed to be replaced due to leaking oil. Just under a month ago I noticed I was leaking oil again & just the other day I had a considerable larger amount that leaked out. Repairs totaled over $7000 paid to dealership. When I picked my truck up I had a pair of $200 sunglasses that were STOLEN which I had filed a police report for, since they wanted to act like jerks and tell me to leave since I was upset for bringing that to their attention. What I need done is a resolution so my truck can be fixed and not leak! I also have an issue with taking my vehicle back to this dealership. Not professionals at all. Regardless, this needs resolved.

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday, May 12, 2023, My husband, ***** and i had 3 vehicles we researched online, & we spoke with used card salesperson ******* about the 3. We agreed to come back Saturday, May 13, and test drive the SUV we were most interested in. She had proposed a specific amount for purchase, $47,500this was after a bit of back & forth as she would have to “check with the sales manager” we settled on the price, had checkbook in hand with title of our trade-in, and mgr basically pulled the rug out from under ******* and us. he wanted to add $500 to the price, or give us $500 less for our trade-in.
  we said no, of course, and he berated us for losing an SUV over $500.
  felt sorry for *******, as she treated us very well.
  We found a better SUV for much less$$ at another dealership.
  We will not encourage others to bother with landmark dodge on ****** **

  Business Response

  Date: 05/24/2023

  I would like clarification. Based on reading what is allowed and what is not allowed on your website this does not seem like it qualifies as a complaint but more as a review? They were not miss treated, there was no fraud, there’s no desire for help from the BBB, can you help elaborate.

  
  

  This sounds like a long winded review for “I wanted more money for my trade-in, and I wanted to pay less money for their vehicle but we did not make a deal”

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Landmark Dodge on 7/23/22 and from the moment I began business with this company I have had nothing but trouble. In the beginning it was with the title taking WELL over a month to get to me, and then them giving me the run around telling me "We're not sure what the hold up is but we're working on it" and then during all of this of course without a title I couldn't get my car legally registered so I had to have temp tags. Temp tags obviously only last one month, being as I didn't have my title in time I was then given dealer plates. The dealer plates they gave me wound up registered to a stolen car involved in an armed robbery so the police then showed up to my home questioning me and where I got the plates. When the officers called landmark in front of me to let them know that they (the officers) could have pulled me over at gunpoint if I was caught driving with said plates. To that Landmark said "oops sorry come get new plates." and nothing more after being quite rude and sarcastic with the officers (***** ******* from Landmark specifically). Once I finally received my title the registration was triple what they told me it would be. Then barely a month or two later I'm driving my car with less than 70 thousand miles and the engine blows. We get it towed up there and let them know exactly what happened, they let me know that warranty should cover and that they'll "get to it as soon as they can" after calling almost daily for updates FOR ALMOST A MONTH, nothing more than a breakdown and inspection was done because "their hands were tied with the warranty company". after all of this its discovered that since its a *** warranty it needs to be fixed with *** people. *** sends them specific instructions on what they need to do before sending my car over, and they ignore it. Due to that *** has let me know that they have now cost me potentially ten thousand dollars in repairs, because they are negligent and have no care or respect for their clients.

  Business Response

  Date: 01/28/2023

  We have reached out to and spoken with the customer to resolve the issue. There was some
  additional clarification needed to specify the obligation of the service contract coverage that was
  purchased from our dealership and the extended warranty offered by *** for their known engine
  issues. After speaking with the customer and the *** store in Independence, they have clarified
  that the customers vehicle is covered and that our dealership had done nothing wrong to
  negatively impact the customers extended manufacturer's warranty from ***. I have advised the
  customer to reach out to me directly with any questions or concerns moving forward. Customer
  is in a complimentary loaner vehicle for the duration of her vehicle repair. Finally, to address
  desired settlement, *** will be held fully financially responsible for their engine and we will work
  with the customer to ensure that they complete the job!

• Initial Complaint

  Date:12/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In hindsight, there were many red flags I ignored. On 7.28.22, I went to Landmark Jeep seeking to purchasing a vehicle, no help, a salesman from across the street at Landmark Dodge helped. I let them run my credit to get an idea where it was. I was initially told by my salesman that I only had to put down $100 to order the vehicle I wanted, but he came back to say the sales manager said I had to pay $500; no big deal I figured I would get it back once I got my vehicle in 6-8 weeks. On 8.1.22, I had to go back into the dealership due to “certain things I wanted” I had to change my vehicle choice, it turned out to be cheaper. When I received an email from Jeep on 10.4.22/10.5.22 telling me my order was received & in their production queue, I was very disappointed & confused. I immediately called & spoke with the "**" about my issues. He assured me that everything was still good my vehicle was still scheduled to come in October, had VIN-this and that. Another email-11.9.22 letting me know my vehicle has started the assembly process and would arrive at the dealership around 12.15.22. Very irritated at this point and the blatant lies being told, I went in person to speak with the “**” again, all the assurance. Finally, 17 weeks later, a new salesman, a collection reappearing as new causing a financing issue. I was told again I paid too much to place order. Once I get to finance, I was told my interest was going to be 10%+ with an $850-$900 payment. When I informed them, I could not afford this at this time - I was told to borrow, see if someone can help me with my payment & try refinancing in 6 months. I was firm with my decision, so was then told (feeling ashamed & blamed) I forfeited my $500. I will not risk giving them my paid in full vehicle, not being able to pay my car payment (that is due in January 2023) and have no car to get back and forth. When I stated how long the process took from what I was told, the blame was put on the manufacturer of course.

  Business Response

  Date: 01/06/2023

   TO WHOM IT MAY CONCERN:
  To recap my understanding of your complaint: You ordered a vehicle, it arrived, you did not like
  your payments and you chose to not purchase the vehicle.
  You built a vehicle with a salesperson that was a very unique and unusual color combination.
  Numbers for purchasing were presented to you with a value for our vehicle, yours and an
  estimate of the monthly payments. Your signed offer to purchase the vehicle was based on the
  value difference figure versus the monthly payment. When we accepted your offer you signed a
  deposit acknowledgement stating the deposit amount and procedures. Please stop by anytime
  and I can provide you with the documentation that you signed to.

  Customer Answer

  Date: 01/19/2023

  I am rejecting this response because:
  
  I did order a vehicle on 8.1.22, and was told it would arrive in 6-8 weeks. By providing that information, I was expecting to receive that vehicle by the last week of September or early October. When that did not happen, no one reached out from the dealership to provide any type of information. At this point, the contract with me was broken, and I figured some form of incentive should have been offered. Instead it took me contacting the sales manager to get an update, and was told lies (I would still be getting it in October). I knew what I could afford and never planned on making such large payments. I had money to put down, unfortunately it took 17 weeks for that vehicle to arrive, and an unforeseeable situation arose that hindered my finances.
  
  ******* *****