Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/7/24 my father and I drove 45 minutes from ********, ******** to *************** to purchase a trailer. ***************** a sales representative showed us a few trailers and we decided on a 14x10 utility trailer. He took our information and said he had to file some paperwork and that the trailer would be ready for pick the following day and he would give us a call when it was ready. He never called so I called him back 4 days later. He said that the trailer was sitting out front of the lot and we could come pick it up. We drove back to the business and noticed that the trailer wasnt the same size we requested. **** told us to come back in 2 hours and for the inconvenience he would sale us the 14x10 trailer for the price of the smaller trailer he had sitting on the lot, we agreed and drove back to ********. We returned 2 hours later and **** walked and said What are yall doing here?! My father and I looked at each other with confused looks on our faces and I said You told us to come back in 2 hours. **** said I told you I was going to drop it off to you guys which he never did!
Business Response
Date: 05/29/2024
Good afternoon,
I reached out to ***** regarding this complaint. The call went to voicemail, which I left my personal contact information to get this situation handled personally.
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