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Business Profile

Heating and Air Conditioning

Air Comfort Service Heating, Cooling & Insulation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an issue with this company. Ive been in a maintenance contract with them for 6 years. I get two service calls a year to check my system. The ** in the spring and Heating in the fall. I called in July or August to set up my fall check-up and was given the date of 9/16, my final fall check-up before the renewal date of 10/01/2024. I declined to sign the paperwork to renew the contract. Im owed two check-ups a year and this is my fall check-up on my 2024 contract. I requested that I no longer need a new contract since Im moving. They called to say they would charge me $55 for the service call. I was paying $15/monthly for a yearly total of $180. Im still owed the fall visit on my ****************************************************************************************** As a loyal customer I wouldve expected more from ******************** Air.

    Business Response

    Date: 09/20/2024

    Air Comfort Service left a voice mail message for Mrs. **** on 9/20/24 to let her know that she will not be charged for the visit on 9/16/24.  We also sent an email stating the same.  Hopefully this will resolve the issue to the customer's satisfaction. Thank you

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company hooked up my system incorrectly. They didn't tell me I had to pay extra money to get the system working correctly. I am still having issues with the system and my heat is not working. I contact the company and they say they'll call back. They have been paid $23000. I would like the system working.

    Business Response

    Date: 12/16/2022

    I contacted Ms. ******* and sent a technician to her home to evaluate the system.  The system is currently working correctly and all issues have been resolved to the customer's satisfaction. Thank You

Air Comfort Service Heating, Cooling & Insulation is BBB Accredited.

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