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Business Profile

Landscape Contractors

The Lawn Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted for lawn service in March 2023 to include application of organic fertilizer, liquid compost, and aeration. I received one application of fertilizer April 12, 2023. They are not responding to my email nor returning phone calls. I left message with an answering service.

  • Initial Complaint

    Date:10/17/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2023 I bought a year of lawn service with them prepaid for a year in the amount of ****** dollars.  I sent a check and he cashed it.  He did one application to our lawn at the end of May.  Since then we have not been able to get a hold of him.  He has not provided any type of service to our yard since then. Our emails are being bounced back and all of our calls go straight to voicemail.  I have noticed on his website lawncomo.com that he is still active and still providing services to others.   I called the city of Columbia and they said he hasn't had a business license since 2021.  We should have had at least 4 applications to our yard and we have had only one since we paid him in May. 

  • Initial Complaint

    Date:08/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been customers of The Lawn Company for many years. We prepay for services at the beginning of each year for services throughout the year. This year, we had a hard time initially getting in touch with them, but we paid them on April 3, 2023 for this year. We have the canceled check receipt from our bank. They performed one service call on April 26, 2023 that amounted to $254.60. Usually, services are performed regularly each month. After not hearing from them for 3 or 4 months, I attempted to email, call, and left voice messages. The emails have bounced back, and none of my calls have been returned. I wanted the services to be completed, but since they haven't responded or completed the services, I now want a refund for the balance of the amount we paid.

  • Initial Complaint

    Date:08/21/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with the lawn company, paying them a little over $500, it was a preseason special, there were a series of services they were supposed to perform, only 2 of the services were performed on April 26, 2023. Since then they were supposed to perform other services and we have not heard from them. We left 3 or 4 messages and have not had any response from them, sent a letter to the address and no reply to this. We paid them $519.65 on April 10, 2023 for their services.

    We would like to know if they are still in business, if so, we would like for them to finish the job and if they are not still in business, we would like a refund.

The Lawn Company is NOT a BBB Accredited Business.

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