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Business Profile

Screen Printing

Printex

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company manufactures and delivers the items that I sell on Etsy. In March of this year they stopped fulfilling orders, at which time I contacted them by email and received the following reply:"At this time all production at Icon has been put on hold as we are going through a reorganization of our Ecommerce business. All production and shipping staff have been sent home until further notice. I have cancelled all open orders for your account and will have accounting refund your card on file. Thank you. *****." That was on March 8th. I immediately replied, asking when did they expect to be fulfilling orders again, to which ***** replied on March 9th as follows: "We are shooting for the end of March. *****".Now, in June, not only is the company still not fulfilling any orders but they continue to charge me the monthly $9.99 subscription fee for their services, despite the fact that they have not provided any services for months. When I log on to their platform, their system no longer allows me to see my account details but instead displays an error message so I am unable to cancel the account or even to remove my payment methods. The monthly fee that they continue to charge is automatically withdrawn from my banking account, and they charged me twice in March. So far they have charged me on the following dates this year: 1/25, 2/27, 3/1, 3/27, 4/25, 5/25. They no longer reply to emails, nor do they respond to tickets that I've created on their website, nor do they answer their phone, nor do they reply to voice messages left at their phone number. I wish merely that: 1/ they stop charging me the monthly $9.99 fee, 2/ they refund all the monthly fees that they have gotten from me during these past months when they have not fulfilled any orders, and 3/ that they cancel my account, since I am not allowed to do so myself when logging in on their platform. Many other sellers on Etsy have also experienced the same problems with this company, starting in late 2022.

Printex is NOT a BBB Accredited Business.

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