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Business Profile

Moving and Storage Companies

PODS Moving & Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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PODS Moving & Storage has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/15/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pods did not fulfill the order I paid them for, and after multiple phone calls, ended up charging me double what I had agreed to pay even though they never did what I paid them to do. After I complained, they added a third bogus charge and are now demanding I pay it. They try to add fraudulent charges every time you call their "service" department, and then lie and say they won't change the price. Fraudulent billing practices.

      Business Response

      Date: 07/24/2025

      From what I can see in the accounting notes you actually owe us money. Your account was set up wrong. You had it set for a storage center move, Where you actually had us pick it up as a onsite . Thats 2 completely different pricing structures. You had the pod for 2 months so thats 2 months rent plus the original delivery charge, plus final pickup charge. I usually do not handle accounting. I do the operations side of the business. Unless I'm missing something, judging from wat I can see in your account you owe us $63.70 Probably from the final pick up transportation charge. If your willing to accept that i'll get a hold of accounting and make the charge go away. If there information im missing let me know. 

      I'd also recommend getting a hold of **** *** ** *** in Pods accounting. **************** 

      Business Response

      Date: 07/24/2025

      I hit send on the reply  before i was ready .... How about I give you the benefit of the doubt that you would of had it unloaded by your anniversary date and refund you $209 and I'll also have thenj wipe off the final pick up fee of the $62.30 it says you owe to help make up for the inconvenience. Your move is definitely not typical and I hate to see it play out the way it did.

      Customer Answer

      Date: 07/24/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Please contact me directly to arrange refund at [email protected]



      Sincerely,



      ****** *********

    PODS Moving & Storage is NOT a BBB Accredited Business.

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