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Business Profile

Property Management

QLD Investments & Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* ******* of QLD Investments and Property Management has a contract with me to manage my property in Kansas City, KS. I am an out-of-state investor living in Florida. He has failed to provide 1099 for 2023, receipts for work/services performed to/for the home, including eviction legal proceeding fees, lock change fees, cleaning fees, painting and gutter fees, as well as new lease agreement and background check with/for supposed latest tenant. Documents were promised January 24, 2024. Quentin has not been responsive since February 6, 2024. As of today, his business appears as permanently closed on Google. Please advise as there is much in the air.

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* ******* with QLD Investments And Property Management is not the business man he portrays to be he is a wolf in sheep’s clothing.
    I finally received my November rent after having to arrange it to be given to my brother on the 22nd after I left a review. He has dodged all of my calls, text and voicemails since the 22nd of November. He told me that he was going to need 30 days to get the security deposit. I agreed for it to be given 30 days after the 22 November. It is the 10th of January and I have yet to receive funds or even be contacted by him in regard to $2,495 security deposit. I have shown grace and patience but I refuse to be bullied or taken advantage of. I will be following up with the Kansas City Realtor Association and seeking legal advisement.

    ******* it would be nice to hear from you!

  • Initial Complaint

    Date:08/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented from qld investments since around September October of 2022 we have had lots of problems with repairs with the owner they were the new property managers they immediately tried to raise the rent we explained to them all of the problems we had had with repairs they came into inspect and said that they understood that they would be a need to do lots of repairs before the property could be increased for rent. When we contacted them about trying to get some of the repairs done they refused they agreed to keep the rent at the same price but refused to make the repairs. They said they were going to talk to the landlord about possibly making some of the repairs because we had a big mold issue and we knew we were not going to pass housing inspections because we were hud housing client. They said they would not be renewing our lease or continuing to do any repairs when it came time for inspections and lease renewal after they had already promised that this would not be a problem back in December they had promised that we could stay and that we would work everything out so they kept us on tinder hooks from November all the way through till April and kept my family in complete upheaval. We were trying to get out by May 31st but because of having so many problems of getting rental verification because they would not verify our rental history at all even after numerous calls from several different agencies so it took us until June 6th to get into a place only 6 days after our original move out date we tried to get everything out as quickly as possible because they were rushing us to get out. When it came time to give receive our deposit they never returned in any move out paperwork or an explanation of where our deposit went we had to pay first month's rent last month's rent and a deposit to be able to move in they said it was not there problem but the owners but they would not give us the owner's phone number or help us in any way to try to figure out how to get our deposit back. They also made it seem like it was our fault that they did not want to make the repairs I have emails and everything to back up all of this conversation including text messages there are a few conversations that were made in person so there is no record of those but I have everything to prove what I am saying.
    I don't think anyone should be running from them they have horrible customer service we made several appointments to do inspections and they would leave us waiting all day long they would not answer phone calls or emails unless I blew them up. It was extremely hard to get any kind of repairs or anything done. And they were extremely unprofessional when they came in to do the inspection about the repairs he said it was cleaner than he expected he expected it to be extremely filthy I guess because we were on HUD housing but the whole pictures that he were sent was repairs not anything that had to do from lack of cleaning but lack of upkeep on the owners and property managers part. All I want is my deposit back after over 6 months of having to deal with this I just want my deposit back they are the ones who decided they did not want to make the repairs I should not have to pay for it.

    Business Response

    Date: 10/04/2023

    QLD Investments & Property Management had nothing to do with the security deposit and the tenant would need to reach out to the owner of the property.  This was a properly management take over, Richmond Housing doesn’t hold security deposits it would have been the owner that handles the deposit.  QLD Investments & Property Management does not handle the deposit nor did we create the initial lease.  In addition, the owner of the property has to approve any repairs brought to their attention by QLD Investments & Property Management.  The owner of the property is **** ************ and would be able to provide more information regarding the deposit. 

QLD Investments & Property Management is NOT a BBB Accredited Business.

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