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Business Profile

Property Management

Touchstone Properties

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My **** *** was hacked. I asked if she could come and pick up the rent and she refused. She told me she was the property manager but I found out that she's the owner. She's not fixing anything. The windows let air in. I gave a list of repairs to my case worker and they sent it to them. They said that they would take any repairs out of my deposit. The furnace isn't working properly; it blows out cool air. The thermostat has been replaced; it didn't work much better now. I had to leave the apartment for two days and when I came back the temperature was 50 degrees. I pay a percentage of my rent. She told me to get out but she won't sigh the papers.

    Business Response

    Date: 02/14/2023

    Date: 2/14/2023

    From: ****** *****, Touchstone Properties LLC Managing Member

    Re: ID ******** ********** ****** *******

    Ms ******:

    I am sorry your **** *** was hacked. However, our property manger cannot collect rent from tenants. You must **** *** your payment directly to the company or mail it to the PO Box stated in your contract.

    As stated in your contact, all correspondence (and payments) should be mailed to ** *** ******* ******** ** *****. In the future, correspondence or complaints not mailed to our PO Box will not receive a response.

    The LLC I created, Touchstone Properties LLC, owns the property and has multiple members. ****** ****** does not own the property. ****** ****** cannot unilaterally decide to cancel your lease. She will sign only what she is authorized to sign.

    The required repairs were made, and your unit passed the Housing Authority’s inspection. No monies from your deposit were used for these repairs.

    Your rent portion for February has not been received. It is late. Please immediately **** *** or mail to our PO Box your rent with a $50 late fee for rent not received by the 5th as specified by your contract.

    Sincerely,

    ****** *****

    Touchstone Properties LLC, Managing Member

    ** *** ******

    ************** ** *****

Touchstone Properties is NOT a BBB Accredited Business.

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