Business ProfileforSchultz Contracting

On December 8th @ 11:43am, I contacted Schultz Contracting at ************ because I wanted to get a estimate on having my counter attached back to the wall because it begin to separate. Someone came out on the December 11th and told me I would get an estimate sent to me. I recieved the estimate of $465.00 on Decmeber 12th at 11:08 am. I reponded and at 1:36 p the same day requesting to be scheduled the first week of January or after as I would be out of town. I received at response from the email ************************************* stating "Yes, we can do that." Nothing was scheduled. I send a follow up email on January 20th requesting an appointment opening for the first or second week of Jan. I was told (on Jan 28th) "Yes. We can get to this middle of next week or the start of the following week." I responded on December 28th and stated the middle of the week is good and asked if there was anything available after 9am. I was also sent an invoice by quickbooks (On December 28th), requesting a payment of ****** (assuming this was a deposit for the services) saying "Here's your invoice! We appreciate your prompt payment. Please have this paid by 1-2-24 to allow us time to schedule a ********* there for repairs." I promptly paid the invoice the same day. I requested another response on Jan 8th because I had heard nothing about scheduling and asked if there were any openings for Jan 19th or the 20th. ******* responded Jan 8th that either day they should be able work or they had someone available the next day (Jan 9th). I informed them the 19th would be fine and I couldn't do the next day. On Jan 20th, I sent an email requesting a refund for ****** that was paid for services not rendered. No one showed up. No responded. I sent another follow up (today) about being reimbursed the money that was paid. I also just looked at the receipt and there was a ***** tip that I did not put on there. I thought this was tax.