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Business Profile

Flooring Contractors

Project Floors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aug 2023, I spend $4700 through Install made easy to hire the project floor, ( owner : ******.) to install my flooring project. Discuss about they will remove carpet, install the new floor, take down and put back the baseboard and take away the old carpet. After 5 days, the crew was done and I refused to sign the completion bcz I surely express my dissatisfaction to the baseboard which are broken or disappeared. The owner said he cannot do anything about it, I contacted ***. I filed complain to BBB on *** who said they cannot do anything. Project floor refuse to correct the mistakes they made, leave me a mess of the flooring project. I just want others aware of the irresponsible work of the *** and project floor, ****** did and not using them.

    Business Response

    Date: 11/27/2023

    I always explain the scope of work. To include the possibility of baseboard splitting. There were a couple of weeks in between initial work and final work to allow her to hire a painter. In that time, 3 tiny pieces were misplaced. I explained we could fix the baseboards with additional cost. Customer wanted the baseboard put back with no changes. I put every effort into customer satisfaction.

    Customer Answer

    Date: 11/28/2023

    Complaint: 20901775

    I am rejecting this response because: the owner didn't take the responsibility of misplacing the baseboard and put it back in place as described in the scope of work. Instead he disappeared and I didn't sign the completion of the work.  No one touched any piece of the boards. And leaving a big gap in transition like back door and the bathroom is unacceptable. I didn't cause the problem why do i have to pay extra charge to fix your problem?  Attached pics just a few samples of the whole house is like that in every room. Will you not be in my position of dissatisfaction if this is your house? 

    Desired outcome- Im sure they dont want to give me any compensation for all the trouble i went though. This company should put in the * list that people learn my my experiences.  

    The response: I always explain the scope of work. To include the possibility of baseboard splitting. There were a couple of weeks in between initial work and final work to allow her to hire a painter. In that time, 3 tiny pieces were misplaced. I explained we could fix the baseboards with additional cost. Customer wanted the baseboard put back with no changes. I put every effort into customer satisfaction.

    Sincerely,

    ***************************

Project Floors is NOT a BBB Accredited Business.

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