Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company installed siding incorrectly and is causing water damage to my home. I have contacted them several times and this company and its representatives make promises but cannot fix the error. As a homeowner I spent a lot of money and created a major problem.I have sent this company pictures and met with their quality control team they cannot seem to fix the problem. I have to hire a different company to fix the errors and redo the erroneous wrong installation of siding. I am requesting a full and complete refund of the money I spent with this company.

  

  Business Response

  Date: 08/07/2024

  Dear *********************,
  Thank you for bringing your concerns to our attention. We understand that this situation is frustrating, and we genuinely appreciate the opportunity to address it.  We completed the project nearly two years ago and were initially informed of a few minor issues that were promptly addressed. To our knowledge, there were no further concerns until the recent heavy rains in early July.  Upon receiving your latest feedback, we promptly investigated the issue and observed some water running down the foundation.This appears to be the first instance of this issue occurring since our last intervention. Following this, we proposed discussing a new solution to resolve the matter.  However, it seems there was a lapse in communication, as we did not receive a follow-up response from you. We understand that effective communication is crucial, and we regret any inconvenience caused by this gap.  Our team is committed to ensuring your satisfaction and resolving any outstanding issues. We would like to arrange a meeting at your earliest convenience to discuss and implement a suitable solution. Please let us know a convenient time for you, or feel free to reach out directly to us at ************.  We value your business and are eager to resolve this matter to your satisfaction.  Thank you for your understanding.  

  Sincerely,
  Tesson Roofing & Exteriors, LLC
  www.tessonroofing.com
  ********************************************************

  Customer Answer

  Date: 08/27/2024

   I have called and emailed the company twice and have not heard back. I would like the complaint reopened, nothing has been resolved.

  Customer Answer

  Date: 01/03/2025

  01/03/2025 KH: Called Mr. ******** no response, left a message on vm.

  01/07/2025 KH: Mr. ******* returned my call and has stated to me that the business had not returned any of his calls, and have made no attempt to resolve his issue. He says the siding was installed incorrectly and when it rains it gathers water and goes into his basement, and he has also had 3 different companies and a home inspector to come out and was informed that it would need to be removed and done over. He is still requesting a full refund so that he can hire another business to do it correctly and would like to move forward with mediation/arbitration if possible.

  

  Business Response

  Date: 01/08/2025

  01/08/2025 KH: Called the business, unable to make contact, left a message on vm with complaint and callback information.

  01/14/2025 KH: Called the business, no response, left a message on vm.

  01/20/25 KH: Called the business, no response, left another vm, will be sending an email in the next few days if my call is not returned.

  01/28/25 KH: Have not received a callback from the business, I have sent an email to the complaint handler on file.

  2/5/2025 KH: Business still has not responded to vm or email.

  4/25/2025 KH: **** ***** called to check to see if we received the **** he also stated that they have everything documented, and that they have been willing to assist and fix the things the consumer has issues with, however they cannot control any water that would run down the side of the house when it rains.

  Customer Answer

  Date: 05/12/2025

  I am not sure if this process is helping me, 'the consumer. 

  This was started several months ago with no result.

  I am considering not moving forward with BBB arbitration process if there is no resolution in the next 2 weeks.

  Regards,
  

  *** *******

  ********************************

  
  

  
  

  
  

  On Apr 8, 2025, at 1:32 PM, BBB STL <*****************************************************************************************> wrote:

  
  

  Received and added to your file.

  
  

  
  

  Thank you,

  
  

  Better Business Bureau

  Office ************

  ************************

  Serving Greater ******** & *****************

  *************************************************  

  ************************;

   

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  From: *** ******* <************************************************************************************************************************************************************************************************************************************************************************************************************************************>
  Sent: Tuesday, April 8, 2025 12:38 PM
  To: BBB STL <******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************>
  Subject: Re: Tesson Roofing & Exteriors, LLC. Your complaint ID is ********.

   

  Hi ******,

  Please see pic showing use of J-channel that collects water and diverts into the basement.

  Thank you,
  

  *** *******

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  <J channel.jpeg>

  
  

  On Apr 7, 2025, at 3:13 PM, BBB STL <******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************> wrote:

  
  

  Received and added to your file.

  
  

  
  

  Thank you,

  
  

  Better Business Bureau

  Office ************

  ************************

  Serving Greater Missouri & *****************

  ***************************  

  ************************;

   

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  From: *** ******* <*************************************************************************************************************************************************************************************************************************************************************************************************************************************>
  Sent: Monday, April 7, 2025 2:48 PM
  To: BBB STL <*******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************>
  Cc: *** ******* <*************************************************************************************************************************************************************************************************************************************************************************************************************************************>
  Subject: Tesson Roofing & Exteriors, LLC. Your complaint ID is ********. 

   

  Hello ******,

  As discussed please see below. 

  
  

  
  

  <Screenshot 2025-04-07 at 2.42.13 PM.png>

  
  

  <Screenshot 2025-04-07 at 2.41.40 PM.png>

  
  

  I have information from contractors who have confirmed that the reason I am experiencing water going into the basement is because this company installed the siding incorrectly.

  They used J- channel instead os starter strips. This causes water to collect and divert it to the foundation wall and thus into the basement. 

  To fix this the siding has to be taken down and reinstalled. This is why I am asking for a full refund.

  This refund is not going to cover all the expenses have incurred to fix the water damage to the finished basement or the reinstall at todays pricing levels.

  I can only plead my case with the arbitrator for financial relief to make this right.

  Please let me know if there are any questions.

  
  

  Thanks,

  
  

  *** *******

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