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Business Profile

Roofing Contractors

Legend Home Improvements, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had them come to my home about August 13th of this year to replace a piece of aluminum in the garage door. The caulking on the edges were put over old caulk that was discolored. When he was done and I went out there I asked about it, he said he would come back and get it done since he had another job. He offered to blow the leaves off my roof as well and asked him how much you want, he said 30 dollars. I added that amount to the check and gave to him. Since then i have not seen him whatsoever. After a few attempts to contact him he did eventually say he would come the 21st her would come out. After a few texts and call attempts, near the end of the month he promised to come again but still did not. Going into September he still never showed up. On September 5th I got a message that said goodbye and good luck. I put a review on the neighborhood app on the companies not to use and he replied to me that the reasoning behind his non communication because I kept trying to contact him and that I would get my 30 dollars back, but furthermore he wanted more money for his work. He did not finish what he promised. I told him he could absolutely just put my 30 somewhere hidden on my porch, take a picture and leave it and we will be square. I speak to the stl county police and asked them if they could ****** me to get the 30 dollars and advised me to talk to **************** since that is where they were. When I attempted to do so they were too busy at that time.

    Customer Answer

    Date: 11/22/2024

    BBB is useless. Why do you exist??

Legend Home Improvements, LLC is NOT a BBB Accredited Business.

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