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Business Profile

Online Retailer

RoseGarnet.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/18 /25 I ordered a bra from the online vendor **** ****** and was charged $50.40 on my Apple card. I received no receipt. I had to email and ask for my order info. They sent me an order number that doesn't exist and a useless tracking number. I want a full refund asap. Thank you.

    Customer Answer

    Date: 06/06/2025

    I received an email stating that they refunded me the purchase price. I won't know if that is true until the refund hits my card.

    Customer Answer

    Date: 06/08/2025

    **** ****** has refunded my purchase price. 

    Customer Answer

    Date: 06/11/2025

    Compliant resolved.

  • Initial Complaint

    Date:04/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received my order and it is way overdue. I have read online that no one is getting their orders. I would like to receive my order.

  • Initial Complaint

    Date:07/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 bras from ********************* on 6/21/24. I recieved 2 of the 3 bras on July 2nd. I have sent the company emails and reached out to their message chat which they have online and no response. My credit card has been charged for all 3 bras. Also they claim to be a company in the **, but my bras were shipped from outside the **. Tracking at first was very limited in where it was coming from but when looking up the shipping company they were not in the **. I will not buy from this company and wish I had checked here first.I would like a refund for the bra I did not recieve.

  • Initial Complaint

    Date:06/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased bra from ********************* online through ******** on 6/3/24 and never received item.

  • Initial Complaint

    Date:03/21/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an item from there online store on 2/8/24 received it on 2/20/24 decided it was not sized correctly. following the vendor return directions i requested a return transaction on 2/22/24. I received an email from vendor approving the return on 2/25/24 with further instructions. The item was shipped per the instructions by way of **** on 2/26/24 I tracked the package and have a record of the package being delivered to the vendor om 3/2/24 The email stated a 7-10 day to receive the refund. I have sent Subsequent follow up emails have been without any response. I have tried to contact them by the advertised phone number and left messages and the recorded message also recommends texting still no response I am foiling this complaint on March 21 2024 more than 10 days beyond the date of the supposed refund.

    Business Response

    Date: 03/23/2024

    Refund was processed as requested, we are behind on emails, we usually respond within 24 hours but due to an influx of emails we are currently responding within 48 hours/2 days.

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned a bra that did not fit. I returned it with tracking. It shows they received the item on 2/9/24. I have never received the refund. I reached out to them regarding this issue via email twice and have never received a response.

  • Initial Complaint

    Date:12/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a bra that did not fit. They advertised free return as they will send a mailing label. Numerous emails sent with no response.

  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 9, 2023. I ordered two bras from this company. I only placed one order, however, there were two separate amounts taken from my account, equaling the amount for the two items. I never received an order confirmation, however, I did receive the bras. I ordered from this particular company because I only have one hand and its very difficult for me to find undergarments that ergonomically work.. ************ touted about their no hassle returns and that seemed like a good fit for me. The bras did not work out. I immediately started contacting the company yet have not received a reply. Again, I do not have an order number. I have, the **** tracking number and envelope, both unused bras, a screenshot of the dates and amounts that were removed from my checking. I tried to call the company and the phone disconnects me each time. I have emailed through their website, but cannot do a return without the order number. I have reached out to them via ******** messenger as their site requests, several times and have not heard anything back except for the automated response. This is nearly $70 worth of bras. I was originally going to exchange them, but now I just want my money back. It is frustrating to not hear back from the company and I know I am not alone in this.

  • Initial Complaint

    Date:12/06/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed the company several times in November, requesting to start the return process. I also called the **************** Number; ************** & received a message indicating to email ********************** or send a text to ************. I sent two text messages on Monday 12/3 & have not received a reply.

  • Initial Complaint

    Date:11/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made multiple attempts to get a status update on my return with no success or response. I received approval from the company on 10/18 to return a product (28F86F1978375). I sent the product on 10/20 to **** ******* Drive as requested. The tracking number WAS **** **** **** **** **** 59. Order #*****-rg

    Customer Answer

    Date: 11/22/2023

    Please see attached document indicating that the item was received by the company but no refund was issued.

RoseGarnet.com is NOT a BBB Accredited Business.

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