Customer ReviewsforUniGroup

Predatory, unethical company. I had a wonderful experience with United van Lines until they broke my bike and TV. A week after delivery and all payments were made, Unigroup sends me a revised invoice that I had never seen before with an amount that was ***** over what the original said. Not the quote but the actual final paperwork. was ***** less than the revised invoice they sent. Then they threatened to not fix my bike or TV is I didn't pay the amount on the new invoice they created. Their accounts recieved analyst berated me and threatened me. I had already seen the horrible reviews about this company but I did not know they were connected to United Van Lines.

I used Mayflower to move from **********, ** to *********, **. During our move some furniture was damaged that could not be repaired. Coffee table improperly lifted and ripped the wood screws out of the legs, a 6ft bookshelf was improperly lifted and the wood screws ripped out of the mid section. Our chest freezer was covered in scratches and dents it didn't have before, among other things. We have a small house so we had to leave the damaged furniture on our patio like a hoarder. I filed a claim for the damage, and I spent 45+ minutes uploading photos to Mayflowers claim form because it stated that providing photos would reduce the chance of a physical inspection. You can only upload 2 photos per item and have to do it 1 item at a time so it took forever. I submitted the claim and heard nothing. 2 weeks later I called UniGroup (who is handling the claim) and talked to ******. She could not care less. Nice enough on the phone, but definitely robotic and very indifferent to my situation. She states that no one has even touched my claim (it's been sitting there for 2 weeks!). Then she says that for anything over $500 they send an inspector or we could do a quick claim and take $500. The mayflower claim form says nothing of any of this. The form says that photos should be enough most of the time, and that on the off chance an inspection might be needed. We really wanted this stuff off of our patio but definitely had over $1000 in damage or repairs and felt that the $685 we asked for was generous so we tried to do an expedited inspection, and basically got the run around between UniGroup and the inspection company. Essentially we were forced to take the $500 because our landlord wanted the stuff off of our patio and no one was smart/motivated enough to get an inspection scheduled. After reading the reviews sounds like the $500 was the right choice because they probably would have denied the entire claim anyway. Customer service was terrible, 0/5 stars.

Do Not Use Them!!! They roughly handled our professionally crated marble dresser top and broke it. They didn't climate control our things in storage as promised and their blue moving blankets embedded their fuzz in the melted shellac of our expensive entertainment center. We purchased costly replacement insurance from them and found it useless. They offered us $375 for damage over $20,000 for full replacement value. We didn't even ask for that much, we only asked for $4000 to refinish the entertainment center and replace the broken marble. Now we need to attempt to get an attorney in their home state. They are unscrupulous, and their word means absolutely nothing. Best advice is get rid of all your furniture and used the saved moving cost to buy new things when you get to your new place. NEVER USE this company!!!!!

100% recommend using their services. Price is reasonable. Team members are very professional and efficient.

The owner was cooperative and he is quick, professional and responsive to all my inquiries. Thank you! I will definitely be recommending them to friends and family.