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Business Profile

Credit Union

Alliance Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Alliance Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Alliance Credit Union has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Alliance Credit Union

      1280 S Highway Dr Fenton, MO 63026-1913

    • Alliance Credit Union

      6250 Howdershell Rd Hazelwood, MO 63042-1120

    • Alliance Credit Union

      5011 Hampton Ave Saint Louis, MO 63109-3112

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank debited my account multiple times for the same transactions causing my account to go into the negative and now are refusing to correct it. I could see if a company accidently ran a payment more than once, but for almost every transaction from multiple businesses be duplicated, seems like a bank error to me.

      Business Response

      Date: 12/01/2022

      To truly get an accurate picture of which transactions the member is referring to we would encourage Ms. ******* to stop by a branch at her next availability to go over the account transactions in detail.  We would also be available by phone but this might be better done in person to fully go over the account and possibly dispute any fraudulent charges if necessary.  We would appreciate the opportunity to go over the account and hopefully resolve any concerns Ms. ******* has at this time.

       

      Thanks,

      Alliance Credit Union 

    • Initial Complaint

      Date:10/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has closed my account with out reasonable notice and unclear disclosure about a loan with a balance of $500 , That they have yet to prove is mines . They have been threatening me about reporting negatively on my consumer report on a alleged debt on a unsecure loan .. I have tried to contact company about account but they have yet to contact me back regarding debt that they have been harassingly communicating with me with by reporting late payments on my consumer report. .Sending alleged envelops with logo . I have tried contacting company because my apartments were flooded and I had no transportation to get to work to continue to pay the loan . I lived in the flooded area of ******** ****** recent flood . Which was a natural disaster and they have neglected to reflect that towards my account making me suffer even more my consumer report is being tarnished and I have just been through something so devastating I had to move out of apartment and with my parents with new born baby because of poor credit reporting's .

      Business Response

      Date: 10/31/2022

      Hello, back on 9/29/22 we received a related complaint through our state regulators.  At that time, we investigated and responded to our regulators.  Please see below.

      "We have looked
      at the transaction regarding the original loan.  The loan was signed for
      on 1/29/2022 via web signature utilizing Docusign.  Through this process,
      the member receives copies of all loan paperwork signed via email, including
      the note and disclosure for the loan.  The email used was verified by the
      member and the paperwork was sent to the same email address used to complete
      the web signatures (also was the email of record from our system).  The
      emailed documents also state how to receive paper copies of all disclosures if
      the member wishes.  We have reached out to *** ******** today via phone and
      left a message in regards to this matter.   ******** does
      not have any record of written correspondence from *** ********.  We have
      tried to reach out to her in regards to the loan and checking account on
      occasion which is our normal course of business.  It appears we have only
      been able to reach her one time since early August.  From our notes on the
      account it appears we have tried to reach her 6 times via phone."

      Since then, we have only been able to reach the member once and the member stated they will be sending in a payment to bring the account current.  We never received that payment.  The account was closed due to a negative balance for 60+ days.  We will gladly provide any and all disclosures to *** ******** if she requests. Thanks,  ******** Credit Union

    Alliance Credit Union is NOT a BBB Accredited Business.

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