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Business Profile

Gunsmiths

Docs Guns & Ammo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint: 23346204

    I have reviewed the business' response and am rejecting it because:

    As the owner is confronting me about filing a complaint, he accuses me of trying to ruin his business and then proceeds to c*** his shotgun.


    Sincerely,

    ******** *****

    Business Response

    Date: 05/20/2025

    ****** purchased a firearm from our website on 05/13/2025 at 11:33am that was a warehouse item.  On the receipt it clearly states that we will contact you when the item is ready for pickup.  On 05/14/2025 ****** came into the store to inquire about the order and thanked him for the order and told him it could possibly be here on 05/16/2025 and that it qualified for special rebate from the manufacturer.  It did not arrive here on 05/16/2025 so we did not call him.  ****** called on 05/18/2025 and we informed him that it would not be here until Tuesday, 05/20/2025 because we are not open on Mondays.  It arrived on 05/20/2025 and we called ****** within an hour of its arrival.  When he arrived to pick up the firearm I asked him if there was something that we did wrong because we received a complaint from the BBB and we would like to rectify the situation.  He stated that if he would have done that why would they tell you about it? 

    Business Response

    Date: 05/21/2025

    I did not confront him in a negative manner.  I ask ****** if he filed a complaint and ask him what he thought we did wrong.  I was very polite to him as we were just trying to figure out why he would have complained about the service.  My manager was running ******** background check, so I continued receiving the new firearms that came in the store.  We always clear the firearms that come in the store to make sure they are not loaded.  We have video of everything that corresponds with the transaction as we state.

    Customer Answer

    Date: 05/24/2025

    Complaint: 23346204

    I have reviewed the business' response and am rejecting it because:

    The transaction ended with only me and the owners manager (****) present as far as I was aware of and he stated that he was surprised I was cleared.  I didnt ask him why he was surprised because the tension in the room was very high and could be cut with a knife (referring to when **** was running my clearance and the owner was behind me with my back turned against him and hes cocking his shot gun insisting that I dont move and what he is referring to as clearing his gun.  So I took my order that mind you was fully paid for already and just left and didnt respond to his comment.  I assumed that I was being stereotyped because of the color of my skin.



    Sincerely,

    ******** *****

Docs Guns & Ammo is NOT a BBB Accredited Business.

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