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Business Profile

Event Center

Brookdale Farms
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/26/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went to the adult egg ****, and it was a complete scam. We all went into it knowing we might only get eggs with candy and that was fine we just wanted to have fun. We did not get a single egg!! Brookdale had the same issues in the past and they knew it would happen again, yet they did nothing to stop it. They said you would be disqualified if you got more then 15 eggs, yet they did not set up any way to enforce that. They claimed there was ****** eggs over 100 acres, I believe it was about 300 would have keys that could unlock a lock for a bottle of liquor. I personally saw people in line with 9 keys and one with 12 keys. The olds on them finding that many keys without cheating are very low. Also, there was 4 TV that could be won, one person won 2 of the TVs. We saw people looking through bags of eggs picking the ones with good prizes right in front of employees. There were people that did not even pay to get in they just walked up because at no point did anyone check wrist bands. People were out in the field before the start time getting eggs. I just want my money back for the fact it was completely unfair. As I said they had these issues in the past and claimed they made changes, but they did not hold anyone accountable.

    Business Response

    Date: 03/28/2024

    We sincerely apologize for the inconvenience caused to you during our Adult Easter Egg ****. We learned a lot during the event and have come up with several solutions to better serve our guests at next year's ****.  Thank you for bringing these matters to our attention.  We would be more than happy to issue a refund if one has not already been given.  Please email our office manager, ******, at ********************************* with the last four digits of the card used to make the reservation and she will be able to take of issuing the refund.

    Customer Answer

    Date: 04/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Brookdale Farms is BBB Accredited.

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