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Business Profile

Auto Accessories

Side By Side Stuff

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received ads in my emails from this company advertising Apexx lower arched radius rods for RS1 Polaris for $71.48, as I had been pricing different brands on-line. Went to their website, where they also had them listed as an "Inventory Blowout Sale" for $71.48, also listing "you save 260.47". When I tried to click on color choice, it added $238.48, no matter which color I chose, bringing the price up to over $300.00. I called company and spoke to sales, they referred me to service, where ****** informed me that they had none available for the listed price of $71.48. I asked to speak to a manager and was transferred to a ***** (not sure of spelling). He informed me that certain colors had been on sale for that price. I informed him that no matter which color, they all raised the price when you tried to add to cart. I asked him if they would honor the price that was currently listed on their website, and he said no. I then stated that I felt that was deceptive advertising, to advertise at one price and then raise it when you try to choose a color. He said "you and everyone else". I had been trying since before Christmas to contact company to fix this and they were closed for the holidays. I feel this company is running a scam by actively advertising at a one price to get you to go to their site, then raising the price when you try to order something. I have printouts of the website page showing the item, price and that you save 260.47, as well as regular price lined out. I feel people need to be warned of this company's practice, even if they won't honor their advertised price to me!

  • Initial Complaint

    Date:11/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/17/2022
    Invoice *********
    $331.46
    My son and I Purchased a replacement roof for our UTV...they shipped the wrong roof and would not take it back as a return. SxS Kept asking for pictures of both UTV and the roof...along with the roof that I purchased. After 2 weeks of waiting, they ghosted me and my son. I contacted them by phone several times, email, text, and even via USPS, but no answer.

    Business Response

    Date: 12/02/2022

    Hello ********
    Thank you for notifying us regarding this
    complaint. We have reviewed the information that has been provided and our
    response is as follows.
    On 09/06/22 this customer called in with
    concerns of having fitment issues with the roof purchased from our store. At
    our request, the customer sent in photos so that we could investigate.
    On 09/08/22 we received the images and
    coordinated with the product manufacturer to verify if the customer had
    received the correct roof that was ordered and to verify it was for his
    machine. With the provided photos and information, the manufacturer advised the
    customer did receive the correct roof for his machine. Because they verified he
    received the correct windshield, but the customer claimed the fitment was
    incorrect, the manufacturer requested photos of the roof placed over the top
    machine to identify the issues the customer claimed to have. To continue
    helping resolve the issue, we requested the new photos as stated by the manufacturer from
    the customer on 09/09/22 and again on 09/14/22.

    On 09/14/22 the customer replied reminding us
    that his machine was 6 hours away at his second home and that he would not be
    going back for a few months. Our customer service team replied stating, because
    the manufacturer confirmed fitment and confirmed the correct product was
    shipped, they would need the requested photos to do anything further. We
    received no reply from the customer after this email.

    On 9/15/22 We sent another email notifying the
    customer we were going to close the ticket for now, however as soon as he was
    able to provide the requested photos we would reopen the ticket and continue
    from there.

    The statement that the customer made saying he
    was “ghosted” is false. From our records, we do not show any further phone
    calls, texts, emails or letters. His claim that he continually contacted us is false as well.

    Since this ticket has been closed, and the
    manufacturer denied an exchange because the correct item shipped and it was confirmed
    to fit the customer’s machine, we deny the desired settlement of a refund,
    however, if the customer will provide us with the requested photos, we would be
    happy to reopen the ticket. If the photos prove the fitment to be incorrect as claimed by the customer, we
    will fulfill the desired settlement of a full refund upon the product being returned.

    I have attached a copy of the notes from this
    order along with the images submitted by the customer. Please let me know if there is anything else you
    need to resolve this complaint.Tell us why here...

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